Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous
2014-05-14T19:34:39+00:00

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

  1. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
  2. Tap or click Change PC settings, and then Update and recovery.
  3. Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-06-14T14:58:45+00:00

    Yes, try and install that manually too: http://www.microsoft.com/en-us/download/details.aspx?id=42335

    If you get error 0x80071a91 when you attempt to install, download this fix first and then try again afterwards: http://www.microsoft.com/en-us/download/details.aspx?id=42372

    Here's the background info on the latter: http://support.microsoft.com/kb/2939087

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  2. Anonymous
    2014-06-14T02:29:52+00:00

    I didn't reset winsock, but did click on the link you provided.  That update installed, no problem.

    Try diagnosing the symptom first.  One possibility would be that your Language setting is broken.  Alt-T O, Alt-L...   Oh.  In W8 it now apparently depends on something in the Control Panel...  Ah.  But it is still the same idea as always, you put the one you want at the top of your list and you can do that using Move up or Move down.  Then to be sure that you got the EN-US download perhaps you would have to try changing your Language settings to be only  EN-US  or at least put that one on the top.  Etc. 

    Note that this is a guess.  It would be more appropriate to diagnose your symptom further, e.g. using a Network Capture to see what is being requested that gets rejected.

    HTH

    Robert Aldwinckle


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  3. Anonymous
    2014-06-14T01:30:29+00:00

    My computer wont shut down. It just keeps on timing out .I went to control panel and tryed system recovery. No luck my Toshiba satellite computer just keeps timing .The blue circle keeps spinning around PLEASE HELP

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  4. Anonymous
    2014-06-14T00:26:36+00:00

    I didn't reset winsock, but did click on the link you provided.  That update installed, no problem.  When I click on the link on the MSFT page, I get the error.  ODD.  Soooo, should I risk trying KB2919355 now??

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  5. Anonymous
    2014-06-13T21:34:17+00:00

    This patch released a couple of days ago might help you install KB2919355: http://support.microsoft.com/kb/2969339

    Now this is getting silly.  I click on the link, it gives you several links to download the right package, I clicked on x64 Windows 8.1 and it takes me to a MSFT page that says "the page you requested cannot be found."  Ha! Ha!  Here is the link URL:  http://www.microsoft.com/downloads/details.aspx?FamilyId=9b60f878-01a2-49b4-880d-37020af06ce0

    Good trick!  You almost had me believing there was a fix.

    Something wrong with your system then. When I click the link to x64, it takes me here: http://www.microsoft.com/en-us/download/details.aspx?id=43277

    This may be why updates aren't working for you. What I suggest you do first of all it the following.

    1. Right click the Start button and go to Command Prompt (Admin).
    2. Copy/paste: netsh winsock reset and hit Enter,
    3. Reboot.
    4. Go to Windows Update in Control Panel and click "Check for updates".

    You may well find it works without the need to download KB2969339.

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