This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

I have good news to report - KB2919355 is finally installed. The Win 8.1 x64 install DVDs arrived with a valid Win 8.1 product key. Although Microsoft appears to have wanted me to do an install of Windows 8.1 (that would have required application re-installs), I did an in-place repair that took about 1.5 hours and did not affect applications, data and user accounts. I did an sfc /scannow and a dism /scanhealth - no issues found. Initially, Windows Update did not show anything but a Check for Updates showed 47 important updates totaling over 800MB. KB2919355 did not appear to be part of the list and there were a number of updates of the 'without KB2919355' variety. I was advised by the Microsoft Global Escalation Team to just go ahead and let Windows Update run but decided to install KB2919442 (pre-req for KB2919355) and then do a standalone install of the KB2919355 components (I downloaded a fresh version but nothing had changed since my earlier download on May 14). All KB2919355 updates installed clean and survived the reboots. All the six updates that are part of the KB2919355 standalone install package show up in the 'Update History' but only KB2919355 and KB295997 show up in the 'Installed Updates'. I had a brief scare when I tried to login to my standard account and ended up in a 'Welcome' screen loop and had to do a forced shutdown - seems to have been a one-time occurrence. An additional 29 updates have been installed and so far everything looks good (cross my fingers).

All Windows updates are failing with error code: 800F0922 Note: this problem started shortly after I upgraded from Windows 8 to 8.1

Glad to see SOMEONE has resolved this problem. First case I've seen and I've been trying since April to install KB2919355 - including a complete system reinstall (I bought my PC recently with 8.1 already installed, so had the OEM DVD available). Some of the recommended solutions have been decidedly hairy for a non-techy like me. Your solution seemed to hold out hope but it did not work for me. Am now investigating LinuxMint as an alternative os - most of what I need is available and my printer and scanner work on it and if I really get stuck I can still run Windows software with a bit of jiggling - and most of its related forums are about exciting things that work rather than things that do not work.

... If you can do an "in-place repair," then you won't have to reinstall anything really... I've spent half of today talking to a succession of MS support people about how to get my hands on the 8.1 Pro install media. As an OEM licensee (with a Surface Pro) I was told I would have to request this directly from the OEM (a different part of MS). Via the MS Store in the UK I was passed to Surface support in the US who told me two things unique to Surface: the activation key is hard-coded into an IC on the Surface motherboard the only media you can use is a USB recovery disk from a Surface (8.0 or 8.1). When I queried the availability of the 'in-place repair' option I was told the options would be the same as if installing from a standalone ISO, but I will believe it when I see it. US support would have shipped me such an 8.1 recovery disk free of charge in the US, whereas I had to call back into Surface support in the UK to ask that question. Then I was told that no such disks are available right now and I might have to go into a retail outlet and persuade someone to build me a recovery disk there instead (really!), or it might be just a temporary stock issue. (I am waiting for a call back.) I explained that a full recovery back to 8.0 and re-install everything is totally not a viable option for me. If I was going to invest that effort I would rather do it on a new Surface 3. To my surprise they said this could be an option we could explore (no doubt at some cost) if the 'in-place repair' option proved not to be available for my present Surface 1 Pro.

The error code is KB2919355 - 80070002. The error code means file not found. So, which file was not found?

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-06-25T17:32:30+00:00

I have good news to report - KB2919355 is finally installed. The Win 8.1 x64 install DVDs arrived with a valid Win 8.1 product key. Although Microsoft appears to have wanted me to do an install of Windows 8.1 (that would have required application re-installs), I did an in-place repair that took about 1.5 hours and did not affect applications, data and user accounts. I did an sfc /scannow and a dism /scanhealth - no issues found.

Initially, Windows Update did not show anything but a Check for Updates showed 47 important updates totaling over 800MB. KB2919355 did not appear to be part of the list and there were a number of updates of the 'without KB2919355' variety. I was advised by the Microsoft Global Escalation Team to just go ahead and let Windows Update run but decided to install KB2919442 (pre-req for KB2919355) and then do a standalone install of the KB2919355 components (I downloaded a fresh version but nothing had changed since my earlier download on May 14). All KB2919355 updates installed clean and survived the reboots. All the six updates that are part of the KB2919355 standalone install package show up in the 'Update History' but only KB2919355 and KB295997 show up in the 'Installed Updates'.

I had a brief scare when I tried to login to my standard account and ended up in a 'Welcome' screen loop and had to do a forced shutdown - seems to have been a one-time occurrence. An additional 29 updates have been installed and so far everything looks good (cross my fingers).
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Anonymous

2014-06-24T11:46:50+00:00

All Windows updates are failing with error code: 800F0922

Note: this problem started shortly after I upgraded from Windows 8 to 8.1
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Anonymous

2014-06-23T16:08:38+00:00

Glad to see SOMEONE has resolved this problem. First case I've seen and I've been trying since April to install KB2919355 - including a complete system reinstall (I bought my PC recently with 8.1 already installed, so had the OEM DVD available). Some of the recommended solutions have been decidedly hairy for a non-techy like me.

Your solution seemed to hold out hope but it did not work for me.

Am now investigating LinuxMint as an alternative os - most of what I need is available and my printer and scanner work on it and if I really get stuck I can still run Windows software with a bit of jiggling - and most of its related forums are about exciting things that work rather than things that do not work.
Was this answer helpful?

0 comments No comments
Anonymous

2014-06-23T16:00:51+00:00
... If you can do an "in-place repair," then you won't have to reinstall anything really...

I've spent half of today talking to a succession of MS support people about how to get my hands on the 8.1 Pro install media. As an OEM licensee (with a Surface Pro) I was told I would have to request this directly from the OEM (a different part of MS). Via the MS Store in the UK I was passed to Surface support in the US who told me two things unique to Surface:
1. the activation key is hard-coded into an IC on the Surface motherboard
2. the only media you can use is a USB recovery disk from a Surface (8.0 or 8.1).
When I queried the availability of the 'in-place repair' option I was told the options would be the same as if installing from a standalone ISO, but I will believe it when I see it. US support would have shipped me such an 8.1 recovery disk free of charge in the US, whereas I had to call back into Surface support in the UK to ask that question. Then I was told that no such disks are available right now and I might have to go into a retail outlet and persuade someone to build me a recovery disk there instead (really!), or it might be just a temporary stock issue. (I am waiting for a call back.)

I explained that a full recovery back to 8.0 and re-install everything is totally not a viable option for me. If I was going to invest that effort I would rather do it on a new Surface 3. To my surprise they said this could be an option we could explore (no doubt at some cost) if the 'in-place repair' option proved not to be available for my present Surface 1 Pro.
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Anonymous

2014-06-23T14:21:26+00:00

The error code is KB2919355 - 80070002.

The error code means file not found. So, which file was not found?
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