This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

80200013,800F0922- These errors appear when m updating windows 8.1 (update fails).Please help me out.

error code 800f0922, I have tried every thing I found in every forum but KB 2919355 will NOT install

Go to maintenance and refresh your computer. This will remove aps that are not compatible and preserve your files. Then you should be able to install your updates.

@ 8jbh1 , it is possible that earlier installs left Windows Update in a corrupted state. In my case (Win 8.1 x64), I did the following before manually trying to install KB2919355. All this may not work. In the end, I had to escalate with Microsoft to get Win 8.1 install media and a new product key, do an in-place repair, prevent Windows Updates from running automatically, installing KB2919442 (the pre-req for KB2919355) and then the standalone version of KB2919355. * disable automatic Windows Updates * from admin prompt: sfc /scannow dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14 * check status of Windows update image dism.exe /online /cleanup-image /scanhealth dism.exe /online /cleanup-image /restorehealth * reset Windows Update components http://support.microsoft.com/kb/971058 * clean boot ( http://support.microsoft.com/kb/929135 )

No, I couldn't get to the boot menu while it was booting. Pressing F12 didn't do anything.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-07-22T08:47:46+00:00

80200013,800F0922-These errors appear when m updating windows 8.1 (update fails).Please help me out.
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Anonymous

2014-07-22T00:26:33+00:00

error code 800f0922, I have tried every thing I found in every forum but KB 2919355 will NOT install
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Anonymous

2014-07-21T23:57:17+00:00

Go to maintenance and refresh your computer. This will remove aps that are not compatible and preserve your files. Then you should be able to install your updates.
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Anonymous

2014-07-20T16:43:55+00:00

@8jbh1, it is possible that earlier installs left Windows Update in a corrupted state. In my case (Win 8.1 x64), I did the following before manually trying to install KB2919355. All this may not work. In the end, I had to escalate with Microsoft to get Win 8.1 install media and a new product key, do an in-place repair, prevent Windows Updates from running automatically, installing KB2919442 (the pre-req for KB2919355) and then the standalone version of KB2919355.

* disable automatic Windows Updates

* from admin prompt:

sfc /scannow

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

* check status of Windows update image

dism.exe /online /cleanup-image /scanhealth

dism.exe /online /cleanup-image /restorehealth

* reset Windows Update components

http://support.microsoft.com/kb/971058

* clean boot (http://support.microsoft.com/kb/929135)
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Anonymous

2014-07-20T16:43:41+00:00

No, I couldn't get to the boot menu while it was booting. Pressing F12 didn't do anything.
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