This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

2017-10 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4041676) Failed to install on 10/12/2017

I am having the same problem. What do I need to do?

This happened to me trying to install update 1703 for x64 based system KB4038788, error 0x80240009. Sat for several long days with MS "tech support" to no avail. Finally, they suggested a clean install. The answer is no! I'm beginning to believe the problem lies with the cumulative update itself since it appears that so many are having pretty much the same problem. By the time MS "tech support" finished, many of my icons had been disabled, I got a 10 minute black screen at log in, and it now takes forever to fully boot up. These technicians not only did not solve the problem, but created more!

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2017-10-13T03:21:09+00:00

8997371B
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Anonymous

2017-10-12T21:56:26+00:00

2017-10 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4041676)

Failed to install on 10/12/2017
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Anonymous

2017-10-11T00:15:23+00:00

I am having the same problem. What do I need to do?
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Anonymous

2017-09-23T18:46:41+00:00

This happened to me trying to install update 1703 for x64 based system KB4038788, error 0x80240009. Sat for several long days with MS "tech support" to no avail. Finally, they suggested a clean install. The answer is no! I'm beginning to believe the problem lies with the cumulative update itself since it appears that so many are having pretty much the same problem. By the time MS "tech support" finished, many of my icons had been disabled, I got a 10 minute black screen at log in, and it now takes forever to fully boot up. These technicians not only did not solve the problem, but created more!
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Anonymous

2017-09-23T18:37:46+00:00

Error 0x80240009
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