This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

But my computer came with 8.1 already installed. Can I do that?

Rather than wasting more time on it, the only thing that worked for me on my machine with the problem, was to do a re-install. You need to start with Windows 8, go through the update process, then upgrade to 8.1. Be sure you have your security keys for both Windows 8, and 8.1. First back up all important files to external media. I know it su#ks, but it was the only thin g that worked for me.

I'm getting this error as well. But my computer won't go off the error screen even after I broke down and did a hard reboot. Please help! I'm leaving for grad school in 3 weeks!

80246013 today. Please help thanks http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install/have-been-trying-to-update-daily-to-81-update/a2fdcf31-4340-4b62-9e4b-f6ddf77c8026?msgId=ed182e67-1962-42d6-8c72-081610b3b7ff (BING search for 0x80246013 80246013 WU_E_DM site:microsoft.com )

I have gotten two error codes, the most recent being 80246013 today. Please help thanks

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-08-03T15:48:11+00:00

But my computer came with 8.1 already installed. Can I do that?
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Anonymous

2014-08-03T15:38:20+00:00

Rather than wasting more time on it, the only thing that worked for me on my machine with the problem, was to do a re-install.

You need to start with Windows 8, go through the update process, then upgrade to 8.1.

Be sure you have your security keys for both Windows 8, and 8.1. First back up all important files to external media.

I know it su#ks, but it was the only thin g that worked for me.
Was this answer helpful?

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Anonymous

2014-08-03T15:21:08+00:00

I'm getting this error as well. But my computer won't go off the error screen even after I broke down and did a hard reboot. Please help! I'm leaving for grad school in 3 weeks!
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Anonymous

2014-07-28T19:03:41+00:00

80246013 today. Please help thanks

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install/have-been-trying-to-update-daily-to-81-update/a2fdcf31-4340-4b62-9e4b-f6ddf77c8026?msgId=ed182e67-1962-42d6-8c72-081610b3b7ff

(BING search for

0x80246013 80246013 WU_E_DM site:microsoft.com

)
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Anonymous

2014-07-28T17:25:56+00:00

I have gotten two error codes, the most recent being 80246013 today. Please help thanks
Was this answer helpful?

0 comments No comments