This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

I have been trying for months to get update KB2919355 installed and kept getting error 8020002B. Most of the fixes I read required deleting a lot of programs such as virus security and drivers and going through some pretty cryptic admin commands. I did disable virus/malware programs and automatic update, but it did not help. I gave up and decided to spend money for professional support, however before I did that I turned automatic update on and after it tried almost every day for several weeks it finally installed! I have no clue whether or not Microsoft solved the problem, or I accidentally did something that helped. I am extremely unhappy with Microsoft who should have communicated with users and saved us the hours of screwing around with it. My next machine will be an Apple, more expensive or not!!

Trying to load KB2975719. Failed with same error description each time and error code 800F0922. All other updates were OK on first attempt John Watts

We all know that Microsoft blew it big time with this update. To bad they wouldn't just own up to it, and admit it. It's not just this update, they're repeating the same thing for August. After fighting with KB2919355 for months and finally getting it to install, I've now got to the August version of KB2919355, KB2975719. This grinds away for what seems like an hour and then reports (you guessed it) "We couldn’t complete the updates, Undoing changes". It seems like Microsoft have learned absolutely nothing from the KB2919355 mess, the latest KB2975719 has exactly the same issue.

Please be aware that this thread was started in response to KB2919355. For the best help for your specific update I would strongly urge you to post a brand new thread.

Got the "unable to complete" message after the restart when doing updates. Update history shows about a dozen items failed, most with error code 800F0922, some with 800F0902. Here's an example: Cumulative Security Update for Internet Explorer 11 for Windows 8.1 for x64-based Systems (KB2976627) Installation date: ‎8/‎12/‎2014 12:23 PM Installation status: Failed Error details: Code 800F0922 Update type: Important

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-08-14T19:49:56+00:00

I have been trying for months to get update KB2919355 installed and kept getting error 8020002B. Most of the fixes I read required deleting a lot of programs such as virus security and drivers and going through some pretty cryptic admin commands. I did disable virus/malware programs and automatic update, but it did not help. I gave up and decided to spend money for professional support, however before I did that I turned automatic update on and after it tried almost every day for several weeks it finally installed! I have no clue whether or not Microsoft solved the problem, or I accidentally did something that helped.

I am extremely unhappy with Microsoft who should have communicated with users and saved us the hours of screwing around with it. My next machine will be an Apple, more expensive or not!!
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Anonymous

2014-08-14T19:34:02+00:00

Trying to load KB2975719. Failed with same error description each time and error code 800F0922.

All other updates were OK on first attempt

John Watts
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Anonymous

2014-08-14T11:02:22+00:00

We all know that Microsoft blew it big time with this update. To bad they wouldn't just own up to it, and admit it.

It's not just this update, they're repeating the same thing for August. After fighting with KB2919355 for months and finally getting it to install, I've now got to the August version of KB2919355, KB2975719. This grinds away for what seems like an hour and then reports (you guessed it) "We couldn’t complete the updates, Undoing changes".

It seems like Microsoft have learned absolutely nothing from the KB2919355 mess, the latest KB2975719 has exactly the same issue.
Was this answer helpful?

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Anonymous

2014-08-12T22:26:06+00:00

Please be aware that this thread was started in response to KB2919355. For the best help for your specific update I would strongly urge you to post a brand new thread.
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Anonymous

2014-08-12T22:19:22+00:00

Got the "unable to complete" message after the restart when doing updates. Update history shows about a dozen items failed, most with error code 800F0922, some with 800F0902. Here's an example:

Cumulative Security Update for Internet Explorer 11 for Windows 8.1 for x64-based Systems (KB2976627)

Installation date: ‎8/‎12/‎2014 12:23 PM

Installation status: Failed

Error details: Code 800F0922

Update type: Important
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