This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

i got an error 80070008 when updating to kb2919355 please help

Microsoft Tech Support took the following steps by remote access to my computer. In a command-prompt window running with Administrator privilege: dism /online /remove-package/packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14 dism /online /cleanup-image /startcomponentcleanup Then launched my local download copy of Windows8.1-KB2919355-x64.msu. After the first reboot Control Panel, Windows Update reported "pending reboot" (or something like that). After the second reboot, Windows Update reported success. After the third reboot, Windows Update said that KB2919355 was an important update that needed to be installed, but its size was now of order 160MB instead of the previous ~750MB. I ran that install, allowing automatic download. Finally, KB2919355 appears to be installed. I had done the two dism commands and the .msu execution a few times before MSTech, always with error 800F0922 resulting. MSTech asserted that he had done nothing else to my computer and found nothing defective or interfering on my computer. My problem is gone but I was not enlightened.

I have been experiencing this same problem for several days - the error codes are: KB2979500 KB2981655 KB2962409 KB2967917 KB2981580 KB2971203 Thank you.

Hi, I have several Updates that fail; 3 of which are classified as "Important." The updates get applied, I reboot, then after reaching 99%, I get the error message, "We would not complete your updates. Undoing changes." KB2962409, 2967917, 2981580, and all versions for English Input Personalization Dictionary (e.g., 2881553) fail. I connected with the Answer Desk and they told me to try the two-button reset (Volume Up + Power button) and then after reboot, try the updates again. Needless to say, I rolled my eyes, complied and, of course, it didn't work and I'm getting the same result. The Answer Tech also told me that the 4 KBs I mentioned above will be pulled and replaced in a few days. I am skeptical but, regardless, I am still stuck with not being able to get those updates installed. I'm running Windows 8.1 on a Surface Pro 2. Any ideas? Thanks!

Hello, my error code is KB2919355

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-08-26T20:08:34+00:00

i got an error 80070008 when updating to kb2919355 please help
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Anonymous

2014-08-25T16:34:05+00:00

Microsoft Tech Support took the following steps by remote access to my computer.

In a command-prompt window running with Administrator privilege:

dism /online /remove-package/packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

dism /online /cleanup-image /startcomponentcleanup

Then launched my local download copy of Windows8.1-KB2919355-x64.msu.

After the first reboot Control Panel, Windows Update reported "pending reboot" (or something like that). After the second reboot, Windows Update reported success. After the third reboot, Windows Update said that KB2919355 was an important update that needed to be installed, but its size was now of order 160MB instead of the previous ~750MB. I ran that install, allowing automatic download. Finally, KB2919355 appears to be installed.

I had done the two dism commands and the .msu execution a few times before MSTech, always with error 800F0922 resulting. MSTech asserted that he had done nothing else to my computer and found nothing defective or interfering on my computer. My problem is gone but I was not enlightened.
Was this answer helpful?

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Anonymous

2014-08-25T15:33:17+00:00

I have been experiencing this same problem for several days - the error codes are:

KB2979500

KB2981655

KB2962409

KB2967917

KB2981580

KB2971203

Thank you.
Was this answer helpful?

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Anonymous

2014-08-23T17:35:16+00:00

Hi,

I have several Updates that fail; 3 of which are classified as "Important." The updates get applied, I reboot, then after reaching 99%, I get the error message, "We would not complete your updates. Undoing changes."

KB2962409, 2967917, 2981580, and all versions for English Input Personalization Dictionary (e.g., 2881553) fail.

I connected with the Answer Desk and they told me to try the two-button reset (Volume Up + Power button) and then after reboot, try the updates again. Needless to say, I rolled my eyes, complied and, of course, it didn't work and I'm getting the same result.

The Answer Tech also told me that the 4 KBs I mentioned above will be pulled and replaced in a few days. I am skeptical but, regardless, I am still stuck with not being able to get those updates installed.

I'm running Windows 8.1 on a Surface Pro 2.

Any ideas? Thanks!
Was this answer helpful?

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Anonymous

2014-08-23T13:23:58+00:00

Hello,

my error code is KB2919355
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