This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

I have been stuck with the April 2014 roll-up update KB2919355 failing to install for months now, including this thread's error message, 0x80070057, and other variants. I was finally able to fix it today by a brute force but clean and simple method described here: http://www.intowindows.com/how-to-repair-windows-8-1-installation/. This is not a scam or anything strange. It is simply re-installing Windows using your original system disk (assuming you have access to that) *while keeping all your files and apps*. Nothing is lost as long as you choose the selection "Keep Windows settings, personal files, and apps" -- but that was the default setting anyway, so it's hard to go wrong. This won't work for everyone, since you may not have an original installation disk. You also need your product key and enough space on your drive for the new installation (maybe 20-30 GB). You also have a few cycles of updates to go through after the installation to get right up to date. But this has finally worked for me, and I had tried many many things before this. The old Windows installation is left on the disk, but I will wipe that out in due course once I've been running a little while. For now, everything is clean and all updates are finally up to date!

How can I fix my error we couldn't complete the updates?

I get error code 800F0922 when installing KB2962409.

If it were my computer I would do a complete Factory Reset , try again and update and in most if not all cases this should solve the issue. If Not my next stop would be the computer Manufacturers support and make it their problem. They are responsible to make sure their computer runs correctly with the OS provided. Hope this helps and if you need any further assistance post and we will be glad to help you. The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum. "When we try to pick out anything by itself, we find it hitched to everything else in the Universe." - John Muir If this answered your post Please mark it as answered

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-09-27T22:42:58+00:00

I have been stuck with the April 2014 roll-up update KB2919355 failing to install for months now, including this thread's error message, 0x80070057, and other variants. I was finally able to fix it today by a brute force but clean and simple method described here: http://www.intowindows.com/how-to-repair-windows-8-1-installation/.

This is not a scam or anything strange. It is simply re-installing Windows using your original system disk (assuming you have access to that) *while keeping all your files and apps*. Nothing is lost as long as you choose the selection "Keep Windows settings, personal files, and apps" -- but that was the default setting anyway, so it's hard to go wrong.

This won't work for everyone, since you may not have an original installation disk. You also need your product key and enough space on your drive for the new installation (maybe 20-30 GB). You also have a few cycles of updates to go through after the installation to get right up to date. But this has finally worked for me, and I had tried many many things before this.

The old Windows installation is left on the disk, but I will wipe that out in due course once I've been running a little while. For now, everything is clean and all updates are finally up to date!
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Anonymous

2014-09-27T19:19:57+00:00

How can I fix my error we couldn't complete the updates?
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Anonymous

2014-09-23T09:58:29+00:00

I get error code 800F0922 when installing KB2962409.
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Anonymous

2014-09-18T17:38:03+00:00

If it were my computer I would do a complete Factory Reset , try again and update and in most if not all cases this should solve the issue. If Not my next stop would be the computer Manufacturers support and make it their problem. They are responsible to make sure their computer runs correctly with the OS provided. Hope this helps and if you need any further assistance post and we will be glad to help you.

The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum.

"When we try to pick out anything by itself, we find it hitched to everything else in the Universe." - John Muir

If this answered your post Please mark it as answered
Was this answer helpful?

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