This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

couldn't find a way to print out the log. Upload it to your OneDrive and then share the link to it. Alternatively my approach for self-support is to run ProcMon to capture a trace of the update in progress. Filtering with Operation Is WriteFile gives a useful representation of all of the diagnostics which are available. Then you could actually get just a list of those files by using ProcMon's Count... tool. E.g. count the number of unique filenames showing in the Path field of the filtered events HTH Robert

Error message: We couldn't complete the Updates. Windows 8.1 64bit 800F0922

I ran DISM exactly as the article instructed and it reported success. I then ran Windows Update and got the same failures as I had previously witnessed, with the same "We couldn't complete the update. Undoing changes," etc... The updates that failed (and have consistently failed several times) were: KB3000061 KB2989542 KB2978041 KB2987107 KB3000988 Previously, these updates also failed: KB2998174 KB2972103 KB3001237 KB3000869 KB2977292 KB2968296 Sorry I didn't provide the label on the updates, but I couldn't find a way to print out the log.

Is there nothing like Fix It for Win 8.1? You are supposed to use DISM . http://support.microsoft.com/kb/947821/en-us

ALL of my MS updates are failing. Both security and regular MS updates. It failed intermittently in the past, but now it is failing every time I run it, trying to install, failing and then pulling them out.; Is there nothing like Fix It for Win 8.1? I am going nuts with this. Yes, I went back to the last successful update (and the ones before it) trying to manually install subsequent updates to no avail.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-10-26T04:19:25+00:00

couldn't find a way to print out the log.

Upload it to your OneDrive and then share the link to it.

Alternatively my approach for self-support is to run ProcMon to capture a trace of the update in progress. Filtering with Operation Is WriteFile gives a useful representation of all of the diagnostics which are available. Then you could actually get just a list of those files by using ProcMon's Count... tool. E.g. count the number of unique filenames showing in the Path field of the filtered events

HTH

Robert
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Anonymous

2014-10-25T21:59:55+00:00

Error message: We couldn't complete the Updates.

Windows 8.1 64bit

800F0922
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Anonymous

2014-10-23T03:14:10+00:00

I ran DISM exactly as the article instructed and it reported success. I then ran Windows Update and got the same failures as I had previously witnessed, with the same "We couldn't complete the update. Undoing changes," etc...

The updates that failed (and have consistently failed several times) were:

KB3000061

KB2989542

KB2978041

KB2987107

KB3000988

Previously, these updates also failed:

KB2998174

KB2972103

KB3001237

KB3000869

KB2977292

KB2968296

Sorry I didn't provide the label on the updates, but I couldn't find a way to print out the log.
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Anonymous

2014-10-22T22:24:14+00:00

Is there nothing like Fix It for Win 8.1?

You are supposed to use DISM.

http://support.microsoft.com/kb/947821/en-us
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Anonymous

2014-10-22T21:42:53+00:00

ALL of my MS updates are failing. Both security and regular MS updates. It failed intermittently in the past, but now it is failing every time I run it, trying to install, failing and then pulling them out.; Is there nothing like Fix It for Win 8.1? I am going nuts with this.

Yes, I went back to the last successful update (and the ones before it) trying to manually install subsequent updates to no avail.
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