This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

The only solution now is a refresh/rebuild. There's no other automated fix. The servicing stack is screwed up and can't get this update installed. I'm sorry that I don't have any better solution. Hi Susan, Thankyou for your prompt and honest reply. Once i've finished backing everything up i'm going to give a refresh a go. I'll let you know how i do. Any solution, even if it's difficult to swallow, is still a solution.

The only solution now is a refresh/rebuild. There's no other automated fix. The servicing stack is screwed up and can't get this update installed. I'm sorry that I don't have any better solution.

Hi, the error code 80242014. I've been trying to install this update for 3 months now. It reaches 74% and then hangs. After a couple attempts it says "we couldn't complete the updates, undoing changes. Don't turn off your computer." It's reached the point that this is my last stop before formatting the hard drive and putting win 7 on it. I don't want to, i like win 8 but I can't have an insecure pc either and since MS made the insane decision to release a buggy update and then tell everyone that they won't get any security updates if they don't install the update that they can't install. any ideas guys? I've tried everything i can think of.

Is there a solution to this yet? Both my daughter and I are still not able to get the windows update. Surely there is a solution by now? DId I miss a thread somewhere?

For approximately a week, I have been trying and failing to install a number of updates: KB2961072 KB2973201 KB2973351 KB2971203 KB2962872 with no luck. The computer insists that it be restarted to install the changes, but every time results in the error listed above while taking my computer out of commission for around 10 minutes each time. When checking the update history, I saw that every failed update has the same error: error 8007007E Possibly of note is that at least two Definition Updates of Windows Defender (def. 1.179.1216 & 1.179.1243.0) were successfully updated within that timeframe. This is very frustrating and quite worrisome, please help as soon as you can.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-07-27T10:55:55+00:00

The only solution now is a refresh/rebuild. There's no other automated fix. The servicing stack is screwed up and can't get this update installed.

I'm sorry that I don't have any better solution.

Hi Susan, Thankyou for your prompt and honest reply.

Once i've finished backing everything up i'm going to give a refresh a go. I'll let you know how i do.

Any solution, even if it's difficult to swallow, is still a solution.
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Anonymous

2014-07-27T06:50:32+00:00

The only solution now is a refresh/rebuild. There's no other automated fix. The servicing stack is screwed up and can't get this update installed.

I'm sorry that I don't have any better solution.
Was this answer helpful?

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Anonymous

2014-07-27T06:36:53+00:00

Hi, the error code 80242014. I've been trying to install this update for 3 months now. It reaches 74% and then hangs. After a couple attempts it says "we couldn't complete the updates, undoing changes. Don't turn off your computer."

It's reached the point that this is my last stop before formatting the hard drive and putting win 7 on it. I don't want to, i like win 8 but I can't have an insecure pc either and since MS made the insane decision to release a buggy update and then tell everyone that they won't get any security updates if they don't install the update that they can't install.

any ideas guys? I've tried everything i can think of.
Was this answer helpful?

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Anonymous

2014-07-27T05:32:58+00:00

Is there a solution to this yet? Both my daughter and I are still not able to get the windows update. Surely there is a solution by now? DId I miss a thread somewhere?
Was this answer helpful?

0 comments No comments
Anonymous

2014-07-27T05:04:20+00:00

For approximately a week, I have been trying and failing to install a number of updates:

KB2961072

KB2973201

KB2973351

KB2971203

KB2962872

with no luck. The computer insists that it be restarted to install the changes, but every time results in the error listed above while taking my computer out of commission for around 10 minutes each time. When checking the update history, I saw that every failed update has the same error: error 8007007E

Possibly of note is that at least two Definition Updates of Windows Defender (def. 1.179.1216 & 1.179.1243.0) were successfully updated within that timeframe.

This is very frustrating and quite worrisome, please help as soon as you can.
Was this answer helpful?

0 comments No comments