This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

This patch released a couple of days ago might help you install KB2919355: http://support.microsoft.com/kb/2969339 Now this is getting silly. I click on the link, it gives you several links to download the right package, I clicked on x64 Windows 8.1 and it takes me to a MSFT page that says "the page you requested cannot be found." Ha! Ha! Here is the link URL: http://www.microsoft.com/downloads/details.aspx?FamilyId=9b60f878-01a2-49b4-880d-37020af06ce0 Good trick! You almost had me believing there was a fix. Something wrong with your system then. When I click the link to x64, it takes me here: http://www.microsoft.com/en-us/download/details.aspx?id=43277 This may be why updates aren't working for you. What I suggest you do first of all it the following. Right click the Start button and go to Command Prompt (Admin). Copy/paste: netsh winsock reset and hit Enter, Reboot. Go to Windows Update in Control Panel and click "Check for updates". You may well find it works without the need to download KB2969339.

This patch released a couple of days ago might help you install KB2919355: http://support.microsoft.com/kb/2969339 Now this is getting silly. I click on the link, it gives you several links to download the right package, I clicked on x64 Windows 8.1 and it takes me to a MSFT page that says "the page you requested cannot be found." Ha! Ha! Here is the link URL: http://www.microsoft.com/downloads/details.aspx?FamilyId=9b60f878-01a2-49b4-880d-37020af06ce0 Good trick! You almost had me believing there was a fix.

This patch released a couple of days ago might help you install KB2919355: http://support.microsoft.com/kb/2969339

That is great if you feel Windows 7 is your answer then fine go for it. But there are those of us the like Windows 8.0/8.1 and wouldn't go back for anything. Sure Windows 8.0/8.1 has problems but believe it or not most of us are using it without and serious issues and would gladly help and or all of you to solve any issues you might have, just remember sometimes the impossible takes a little bit longer. Hope this helps and if you need further assistance post and we will be glad to Help you. The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum. "When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir

I finally got mine to install by starting over and doing a refresh. The refresh worked, took awhile because I had to go back to Windows 8, then update everything then move to 8.1 from the store and update and then the windows 8.1 update installed with no issues. I'm not doing that. I have 60 field PCs to support and calling MSFT is no help; been there, done that. We have downgraded to Win7. If MSFT doesn't fix this, make it easy, then we will skip Win8. Win7 is good for several years.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-06-13T21:34:17+00:00
This patch released a couple of days ago might help you install KB2919355: http://support.microsoft.com/kb/2969339

Now this is getting silly. I click on the link, it gives you several links to download the right package, I clicked on x64 Windows 8.1 and it takes me to a MSFT page that says "the page you requested cannot be found." Ha! Ha! Here is the link URL: http://www.microsoft.com/downloads/details.aspx?FamilyId=9b60f878-01a2-49b4-880d-37020af06ce0

Good trick! You almost had me believing there was a fix.

Something wrong with your system then. When I click the link to x64, it takes me here: http://www.microsoft.com/en-us/download/details.aspx?id=43277

This may be why updates aren't working for you. What I suggest you do first of all it the following.
1. Right click the Start button and go to Command Prompt (Admin).
2. Copy/paste: netsh winsock reset and hit Enter,
3. Reboot.
4. Go to Windows Update in Control Panel and click "Check for updates".
You may well find it works without the need to download KB2969339.
Was this answer helpful?

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Anonymous

2014-06-13T20:47:17+00:00

This patch released a couple of days ago might help you install KB2919355: http://support.microsoft.com/kb/2969339

Now this is getting silly. I click on the link, it gives you several links to download the right package, I clicked on x64 Windows 8.1 and it takes me to a MSFT page that says "the page you requested cannot be found." Ha! Ha! Here is the link URL: http://www.microsoft.com/downloads/details.aspx?FamilyId=9b60f878-01a2-49b4-880d-37020af06ce0

Good trick! You almost had me believing there was a fix.
Was this answer helpful?

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Anonymous

2014-06-13T17:40:29+00:00

This patch released a couple of days ago might help you install KB2919355: http://support.microsoft.com/kb/2969339
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Anonymous

2014-06-13T17:20:46+00:00

That is great if you feel Windows 7 is your answer then fine go for it. But there are those of us the like Windows 8.0/8.1 and wouldn't go back for anything. Sure Windows 8.0/8.1 has problems but believe it or not most of us are using it without and serious issues and would gladly help and or all of you to solve any issues you might have, just remember sometimes the impossible takes a little bit longer. Hope this helps and if you need further assistance post and we will be glad to Help you.

The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum.

"When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir
Was this answer helpful?

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Anonymous

2014-06-13T17:01:20+00:00

I finally got mine to install by starting over and doing a refresh.

The refresh worked, took awhile because I had to go back to Windows 8, then update everything then move to 8.1 from the store and update and then the windows 8.1 update installed with no issues.

I'm not doing that. I have 60 field PCs to support and calling MSFT is no help; been there, done that. We have downgraded to Win7. If MSFT doesn't fix this, make it easy, then we will skip Win8. Win7 is good for several years.
Was this answer helpful?

0 comments No comments