This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

NO ERROR CODE, and my update history is blank. Sounds like an automatic refresh was done? What did it leave you with? To try to find out try this command in an elevated cmd window (AKA Administrator Command Prompt). It's a fake DISM command but it should show you both the version of DISM that you have, which apparently has been a problem for a few people, and the version of the image that you are now using. dism /online /version

My suggestion would be to do a complete factory and upgrade from there; not the best solution buit one that has work for those who have done so . Remember to backup everything you can't afford to lose. Also all Apps you installed from DVDs or downloaded from the web ( Like Microsoft Office Norton will have to be reinst5alled from their original media source. Hope this helps and if you need further assistance post and we will be glad to Help you. The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum. "When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir

I've spent weeks trying to get the Windows Update installed and nothing has helped. There is NO ERROR CODE, and my update history is blank. I'm not technical, but I've managed to try the DISM command prompt fix and although it reported fixing something, the updates failed yet again. Now I'm reading that I am locked out of security patches because I've missed a deadline imposed despite an intractable update issue. This is beyond frustrating.

How do I know I just accept that is the case Microsoft is not stupid or they would have disappeared long ago. Now I have been called liar ,stupid and most everything else under the un but regardless of what it costs me I have had it. I am sick of all these Microsoft Bashers using a few individuals misfortune in these issues. to promote themselves and there idealogy. Hope this helps and if you need further assistance post and we will be glad to Help you. The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum. "When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir

How about we don't discount the pain of those impacted and minimize that for them, this one patch is causing major issues. Again, if you are impacted, " please contact Microsoft Support so that we can further investigate your issue." If you have any issues in getting help with that link, please let me know.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-06-11T03:30:24+00:00

NO ERROR CODE, and my update history is blank.

Sounds like an automatic refresh was done? What did it leave you with?

To try to find out try this command in an elevated cmd window (AKA Administrator Command Prompt). It's a fake DISM command but it should show you both the version of DISM that you have, which apparently has been a problem for a few people, and the version of the image that you are now using.

dism /online /version
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Anonymous

2014-06-11T02:02:10+00:00

My suggestion would be to do a complete factory and upgrade from there; not the best solution buit one that has work for those who have done so . Remember to backup everything you can't afford to lose. Also all Apps you installed from DVDs or downloaded from the web ( Like Microsoft Office Norton will have to be reinst5alled from their original media source. Hope this helps and if you need further assistance post and we will be glad to Help you.

The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum.

"When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir
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Anonymous

2014-06-11T01:50:16+00:00

I've spent weeks trying to get the Windows Update installed and nothing has helped. There is NO ERROR CODE, and my update history is blank.

I'm not technical, but I've managed to try the DISM command prompt fix and although it reported fixing something, the updates failed yet again.

Now I'm reading that I am locked out of security patches because I've missed a deadline imposed despite an intractable update issue. This is beyond frustrating.
Was this answer helpful?

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Anonymous

2014-06-10T23:34:45+00:00

How do I know I just accept that is the case Microsoft is not stupid or they would have disappeared long ago. Now I have been called liar ,stupid and most everything else under the un but regardless of what it costs me I have had it. I am sick of all these Microsoft Bashers using a few individuals misfortune in these issues. to promote themselves and there idealogy. Hope this helps and if you need further assistance post and we will be glad to Help you.

The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum.

"When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir
Was this answer helpful?

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Anonymous

2014-06-10T23:16:57+00:00

How about we don't discount the pain of those impacted and minimize that for them, this one patch is causing major issues.

Again, if you are impacted, " please contact Microsoft Support so that we can further investigate your issue."

If you have any issues in getting help with that link, please let me know.
Was this answer helpful?

0 comments No comments