Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous
2014-05-14T19:34:39+00:00

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

  1. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
  2. Tap or click Change PC settings, and then Update and recovery.
  3. Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-05-21T19:21:02+00:00

    Just a comment. I don't personally have this issue but did a Factory Restore taking me back to Windows 8.0, then upgraded to 8.0 Pro w/media Center last night. When I upgraded to Windows 8.1 Pro w/media Center Both Window8.1 Pro and Windows 8.1 update were installed together.

    Sounds like your Recovery partition was not damaged by installing W8.1,  a counterexample to this information:

    http://www.technologytell.com/gadgets/133905/windows-8-1-update-leaves-oem-owners-with-broken-restore-function/

    <quote>

    when you upgrade through the Windows store, it wipes out the recovery partition you got with Windows 8, and doesn’t rebuild it with the update

    </quote>

    So, what set of users falls into that category?

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  2. Anonymous
    2014-05-21T17:28:54+00:00

    It's always just KB2919355.

    No, no store icon in system tray.

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  3. Anonymous
    2014-05-21T16:53:10+00:00

    But all applications need to be reinstalled.  Not exactly an optimal solution.

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  4. Anonymous
    2014-05-21T15:12:29+00:00

    This is ridiculous!  I have sent this thread to every news outlet I can find.  Maybe if this nightmare appears on TV, it will get Nadella's attention.

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  5. Anonymous
    2014-05-21T12:58:04+00:00

    What about 8.0 install media as /source:  and no /limitaccess?   Would that be enough to let your key be recognized and still get your free updates?   I.e.  with no /limitaccess supposedly WU would find the right stuff to give you instead of the old stuff that you were pointing to.   <eg>

    @Robert, I expect this would revert me back to Win 8, requiring an upgrade to Win 8.1 and then the Win 8.1 Update.  If a specific combination of Win 8.1 fixes triggers the KB2919355 issue, it is possible that I will end up exactly where I am now.  I was hoping to get my system either to a stable state on which KB2919355 could be installed as the next step or ideally a repaired system with KB2919355 already integrated. 

    I share the frustration of the people posting to this forum.  That said, whenever I have contacted Microsoft, they have provided guidance and have offered to remotely attempt to resolve the problem. (something that I am close to taking them up on)  Given that this issue does not seem to have a single cause, the best course is to work the system.  If Microsoft cannot fix the problem, escalate to a supervisor.  If they have no ideas, perhaps suggest that Microsoft make a downloadable Win 8.1+Update image available.

    Off to check out the diagnostic tool.

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