This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

I'm not getting any error code. That's part of what makes this so frustrating!

I have been working with this update since April. I had numerous chat sessions, and I even was on the phone with level 2 support. Here is the log of things from lat few days: @ Altan Did they ask for any diagnostics? AnalyzeComponentStore perhaps? Something with more detail? C.f. http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/error-code-80073712-windows-update-win-81-x64/5cd2b12d-e118-4f82-bf71-bc8e22b85021?page=9&msgId=756d4c1d-c5d9-4fae-a733-c9ffa40dec4e

What about backing out of W8.1 to W8.0? You're kidding, right? No. If you can uninstall or restore or rebuild to W8.0 that supposedly will be supported for much longer. The problem you are facing is that there will only be one "bleeding" edge. http://support.microsoft.com/gp/lifecycle-Windows81-faq?wa=wsignin1.0 <quote > customers on Windows 8 have 2 years, until January 12, 2016, to move to Windows 8.1 in order to remain supported. </quote> Going back to the Support Lifecycle document I guess we can infer from that that "general availability of W8.1" is deemed to be January 12, 2014? <quote> Customers have 24 months to move to Windows 8.1 after General Availability in order to remain supported. </quote>

Nevermind. Must have been a refresh, its back. So, again, if you have Malwarebytes Pro and Spybot Pro, do you REALLY need/care if you don't get MSFT updates every month? Can't you just bide your time, and wait for the opportune moment (when MSFT has fixed the bugs)? What's the downside?

<Elephant on the table> There is no quick fix here folks. If you cannot get this update installed as is, you are facing rebuilds or repairs. I find it not only laughable, but also disrespectful that the average, or even tech savvy MS user, would be expected to find a way to trouble shoot this install themselves or completely restore their machine. I really hope Microsoft comes through with a fix... How embarrassing for a integral update to have so many documented problems.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-05-20T01:06:55+00:00

I'm not getting any error code. That's part of what makes this so frustrating!
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Anonymous

2014-05-19T22:06:49+00:00

I have been working with this update since April. I had numerous chat sessions, and I even was on the phone with level 2 support. Here is the log of things from lat few days:

@ Altan

Did they ask for any diagnostics? AnalyzeComponentStore perhaps? Something with more detail?

C.f.

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/error-code-80073712-windows-update-win-81-x64/5cd2b12d-e118-4f82-bf71-bc8e22b85021?page=9&msgId=756d4c1d-c5d9-4fae-a733-c9ffa40dec4e
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Anonymous

2014-05-19T21:46:58+00:00

What about backing out of W8.1 to W8.0?

You're kidding, right?

No. If you can uninstall or restore or rebuild to W8.0 that supposedly will be supported for much longer. The problem you are facing is that there will only be one "bleeding" edge.

http://support.microsoft.com/gp/lifecycle-Windows81-faq?wa=wsignin1.0

<quote >

customers on Windows 8 have 2 years, until January 12, 2016, to move to Windows 8.1 in order to remain supported.

</quote>

Going back to the Support Lifecycle document I guess we can infer from that that "general availability of W8.1" is deemed to be January 12, 2014?

<quote>

Customers have 24 months to move to Windows 8.1 after General Availability in order to remain supported.

</quote>
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Anonymous

2014-05-19T21:27:37+00:00

Nevermind. Must have been a refresh, its back. So, again, if you have Malwarebytes Pro and Spybot Pro, do you REALLY need/care if you don't get MSFT updates every month? Can't you just bide your time, and wait for the opportune moment (when MSFT has fixed the bugs)? What's the downside?
Was this answer helpful?

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Anonymous

2014-05-19T21:27:24+00:00

<Elephant on the table>

There is no quick fix here folks. If you cannot get this update installed as is, you are facing rebuilds or repairs.

I find it not only laughable, but also disrespectful that the average, or even tech savvy MS

user, would be expected to find a way to trouble shoot this install themselves or completely restore their machine.

I really hope Microsoft comes through with a fix... How embarrassing for a integral update to have so many documented problems.
Was this answer helpful?

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