This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

Dism /Online /Cleanup-Image /RestoreHealth You did it with spaces yes?

Sahil. I tried this and the only response I got was "error 87" I haven't bothered to try and restart, I'm not sure I could stand another disappointment tonight ! Do you think it's worth it ?

There isn't one magic fix here. Sahil above has posted a good general recommendation - do a dism command to clean up that image. The symptoms you see are the operating system having problems updating and it rolls the updates back to where it was. So while what everyone sees on the screen is the same, the underlying problem can be various issues. I also would not recommend refusing the updates as that could place you in a unsecure position. Please try the dism commands listed above and see if that cleans up the system.

Hi Hal and anyone else interested. I've been looking at yours and other similar update issues. I have the same issue on a Dell All in One (is this a common factor ?) less than 6 months old. It will update up to 20 of 38 and then stall. When I switch off and restart it will say "couldn't complete changes and undoing the updates " and I've wasted a huge amount of time for nothing. The problem is, that although many people have reported the problem, no one seems to have an answer. I'm not a techie and when potential solutions are raised, they are generally a waste of time and ,frankly, I don't understand the terminology for most of them ! If anyone can come up with a solution (especially one that I can understand !) please let me know. In the meantime can anyone tell me whether it will be a problem if I simply refuse the updates ? Or perhaps I should simply send the Dell back under warranty ?

Hi, Thanks for the update on the issue. If you still face the same issue after trying all the methods, I would suggest you to try the following steps: a) Open command prompt by pressing Windows key + X and selecting “Command Prompt (Admin)”. b) In command prompt, type the following commands and press Enter after each command. DISM.exe /Online /Cleanup-image /Scanhealth DISM.exe /Online /Cleanup-image /Restorehealth **** c) Close the command prompt after this step. Now, restart the computer and try installing Windows updates. Please post back your results for further assistance.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2015-05-14T19:25:22+00:00

Dism /Online /Cleanup-Image /RestoreHealth

You did it with spaces yes?
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Anonymous

2015-05-14T19:05:12+00:00

Sahil. I tried this and the only response I got was "error 87"

I haven't bothered to try and restart, I'm not sure I could stand another disappointment tonight !

Do you think it's worth it ?
Was this answer helpful?

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Anonymous

2015-05-14T18:55:19+00:00

There isn't one magic fix here. Sahil above has posted a good general recommendation - do a dism command to clean up that image.

The symptoms you see are the operating system having problems updating and it rolls the updates back to where it was.

So while what everyone sees on the screen is the same, the underlying problem can be various issues. I also would not recommend refusing the updates as that could place you in a unsecure position.

Please try the dism commands listed above and see if that cleans up the system.
Was this answer helpful?

0 comments No comments
Anonymous

2015-05-14T18:45:49+00:00

Hi Hal and anyone else interested. I've been looking at yours and other similar update issues. I have the same issue on a Dell All in One (is this a common factor ?) less than 6 months old. It will update up to 20 of 38 and then stall. When I switch off and restart it will say "couldn't complete changes and undoing the updates " and I've wasted a huge amount of time for nothing.

The problem is, that although many people have reported the problem, no one seems to have an answer. I'm not a techie and when potential solutions are raised, they are generally a waste of time and ,frankly, I don't understand the terminology for most of them !

If anyone can come up with a solution (especially one that I can understand !) please let me know. In the meantime can anyone tell me whether it will be a problem if I simply refuse the updates ? Or perhaps I should simply send the Dell back under warranty ?
Was this answer helpful?

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Anonymous

2015-05-14T10:26:30+00:00

Hi,

Thanks for the update on the issue.

If you still face the same issue after trying all the methods, I would suggest you to try the following steps:

a) Open command prompt by pressing Windows key + X and selecting “Command Prompt (Admin)”.

b) In command prompt, type the following commands and press Enter after each command.

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

**** c) Close the command prompt after this step.

Now, restart the computer and try installing Windows updates. Please post back your results for further assistance.
Was this answer helpful?

0 comments No comments