This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

The 8.1 update KB2919355 failed with error codes : 80246007, 800F0922 , 8024200D . Somebody help??

Hello, This issue may arise when there are issues with the Windows update components. Try the following methods to fix the issue. Method 1: Run the Windows Update Troubleshooter Try to run the Windows update troubleshooter, it will detect and resolve the most common issues with the Windows updates. To do so, follow the link below. You may also follow some other common solutions on the same articles. https://support.microsoft.com/en-us/gp/windows-update-issues Method 2: Reset Windows Update components If the issue is with the Windows update components, this method will resolve the issue by repairing all the components associated with it. Click on the link below and follow the article on the same. How do I reset Windows Update Components? https://support.microsoft.com/en-us/kb/971058 To do so: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: *How to back up and restore the registry in Windows* Method 3: Clean Boot A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. To know more, follow the article below: http://support.microsoft.com/kb/929135 Note: After troubleshooting, refer to this section ‘ How to reset the computer to start normally after clean boot troubleshooting ’. Hope this information was helpful.

Not sure if this is error codes but failed to install the following: 1st: KB2934520 2nd: KB3000850 3rd: KB3035583 4th: KB3035583 5th: KB3048778 6th: KB3038314 There might be more but i am not sure looking at the list hurt my eyes and might have missed some of them.

Updates have been failing for about a week now. I have the following codes that failed: KB3036562, 3048778, 3035583, 3000850, 3042085, 3044374,3024755, 3004394, 2989930, 3036562, 3012702, 3020338, and a bunch more. Now, do I just wait for Microsoft to fix whatever is broken or do I have to do something myself? I am not comfortable hacking into system files- I'll break something.

still have a bunch of the logs from my bout with KB2919355-itis. One with 0x80246013? All we are trying to do first is get the text for that code as a supplementary clue. MS can't get DISM right (which I think makes sense in many ways as a strategy) so I can't imagine them being able to create a tool to make their unusable diagnostics more usable and it doesn't make any sense economically anyway to spend development resources on such a project. Fix the product and fix the repair tool before spending effort on making diagnostics which were not designed for self-support more useful for self-support. I still say that, if you want to do self-support, using ProcMon to find and supplement whatever diagnostics you are given is the most effective way to puzzle out what you have been given. It would be nice if we had access to at least the support documentation but I can think of several reasons why even that it is not available. BTW in W10 some tools we rely on such as WindowsUpdate.log are going away, so it might even be a waste of effort documenting how to make use of it, let alone try to code something that would try to make use of it. If anything it would be better to make expert systems for it. I wouldn't be surprised if MS Support already have such things but they have access to the source and support documentation which would make development of them feasible and relatively efficient. FYI Robert

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2015-05-14T10:09:36+00:00

The 8.1 update KB2919355 failed with error codes : 80246007, 800F0922 , 8024200D . Somebody help??
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Anonymous

2015-05-13T09:19:33+00:00

Hello,

This issue may arise when there are issues with the Windows update components. Try the following methods to fix the issue.

Method 1: Run the Windows Update Troubleshooter

Try to run the Windows update troubleshooter, it will detect and resolve the most common issues with the Windows updates. To do so, follow the link below. You may also follow some other common solutions on the same articles.

https://support.microsoft.com/en-us/gp/windows-update-issues

Method 2: Reset Windows Update components

If the issue is with the Windows update components, this method will resolve the issue by repairing all the components associated with it. Click on the link below and follow the article on the same.

How do I reset Windows Update Components?

https://support.microsoft.com/en-us/kb/971058

To do so: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

*How to back up and restore the registry in Windows*

Method 3: Clean Boot

A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. To know more, follow the article below:

http://support.microsoft.com/kb/929135

Note: After troubleshooting, refer to this section ‘How to reset the computer to start normally after clean boot troubleshooting’.

Hope this information was helpful.
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Anonymous

2015-05-12T17:48:34+00:00

Not sure if this is error codes but failed to install the following:

1st: KB2934520

2nd: KB3000850

3rd: KB3035583

4th: KB3035583

5th: KB3048778

6th: KB3038314

There might be more but i am not sure looking at the list hurt my eyes and might have missed some of them.
Was this answer helpful?

0 comments No comments
Anonymous

2015-05-12T05:30:04+00:00

Updates have been failing for about a week now. I have the following codes that failed:

KB3036562, 3048778, 3035583, 3000850, 3042085, 3044374,3024755, 3004394, 2989930, 3036562, 3012702, 3020338, and a bunch more. Now, do I just wait for Microsoft to fix whatever is broken or do I have to do something myself? I am not comfortable hacking into system files- I'll break something.
Was this answer helpful?

0 comments No comments
Anonymous

2015-05-12T02:55:41+00:00

still have a bunch of the logs from my bout with KB2919355-itis.

One with 0x80246013? All we are trying to do first is get the text for that code as a supplementary clue.

MS can't get DISM right (which I think makes sense in many ways as a strategy) so I can't imagine them being able to create a tool to make their unusable diagnostics more usable and it doesn't make any sense economically anyway to spend development resources on such a project. Fix the product and fix the repair tool before spending effort on making diagnostics which were not designed for self-support more useful for self-support.

I still say that, if you want to do self-support, using ProcMon to find and supplement whatever diagnostics you are given is the most effective way to puzzle out what you have been given. It would be nice if we had access to at least the support documentation but I can think of several reasons why even that it is not available.

BTW in W10 some tools we rely on such as WindowsUpdate.log are going away, so it might even be a waste of effort documenting how to make use of it, let alone try to code something that would try to make use of it. If anything it would be better to make expert systems for it. I wouldn't be surprised if MS Support already have such things but they have access to the source and support documentation which would make development of them feasible and relatively efficient.

FYI

Robert
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