Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous
2014-05-14T19:34:39+00:00

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

  1. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
  2. Tap or click Change PC settings, and then Update and recovery.
  3. Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-01-02T16:31:19+00:00

    I did some updates on my HP 15 overnight and I woke up to that screen. Also my sister's computer did the updates fine with a BSOD and its the same computer. Its still doing it. I will not do a factory reset or reformat because I have no way to back everything up. I have to do everything on my old Dell Inspiron E1405. I can not post the error code now because it is still going and now going to restart.

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  2. Anonymous
    2014-12-25T21:11:30+00:00

    tengo el mismo inconveniente pero en una tablet (dell venue 8 pro) como soluciono porfavor ayude gracias

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  3. Anonymous
    2014-12-24T02:20:59+00:00

    So this is my update history, and it wont update my video drivers and security updates. This is for a fresh install of windows 8.1 in the past 3 weeks due to a severe virus and having to start from scratch.

    kb3000850 did not install successfully

    kb3013769 did not install successfully

    kb2977218 did not install successfully

    AMD Radeon HD 7660 G video drivers wont install

    kb3004394 did not install successfully

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  4. Anonymous
    2014-12-16T14:26:35+00:00

    In windows 8.1: Windows+Troubleshooting ==>update troubleshooting.

    http://answers.microsoft.com/en-us/windows/wiki/windows8\_1-windows\_update/windows-update-troubleshooting-guide-windows-81/0d7bc07d-0b14-4d53-b20b-8c92d502ef8c

    I did it twice. Each time it said it had fixed two problems. Didn't understand which ones. Yet it did the trick. Downloaded all updates with no problems at all.

    Hope this helps.

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  5. Anonymous
    2014-12-16T13:29:48+00:00

                fails without any error code. 

    There will be clues somewhere.  Start with the ReportingEvents.log

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