8.1 install error 0xC1900101-0x40019 and 0x80070652

Anonymous
2013-10-18T13:01:03+00:00

I tried to install 8.1, and after downloading and appearing to install, my PC hang for about 2 hours.  I reboooted and recieved a message that 8.1 could not be installed, and reverting to 8.0.  Error message 0xC1900101-0x40019

This morning I again tried to install from the Store, and immediately got a message This app was not installed.  Error message 0x80070652

Any idea as to how to install 8.1?

Chuck

Windows for home | Previous Windows versions | Install and upgrade

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  1. Anonymous
    2013-11-23T14:32:27+00:00

    Thanks for the info David. I've attempted to upgrade my wife's Envy 23 three times since the release with the same negative results. Hopefully an answer is out there somewhere.

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  2. Anonymous
    2013-11-23T14:33:38+00:00

    David,

    I have the same exact system HP-ENVY 23 and the same exact error code. I posted this problem earlier:

    http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install/0xc1900101-0x40019/8aa4bdbd-6a3a-4b10-9480-cf354be2f486

    I didn't try the different ways of installing like you did. After over a month, still not able to upgrade to 8.1. Frustrating.

    Hopefully, someone from Microsoft will look into this.

    -AJ

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  3. Anonymous
    2013-11-24T01:11:55+00:00

    Aye, me too. This seems to be affecting quite a few people. I know from how the internet works, if there is one comment, there are 20 or more silent readers, and there are lots of commentators on this thread...

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  4. Anonymous
    2013-11-24T07:58:10+00:00

    Try to delete the store cache. In order to do so you can perform the next steps:

    1. In the desktop interface press Windows key+ R.
    2. Typ WSReset.exe

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  5. Anonymous
    2013-11-24T16:12:59+00:00

    Try to delete the store cache. In order to do so you can perform the next steps:

    1. In the desktop interface press Windows key+ R.
    2. Typ WSReset.exe

     

    Been there, done that, didn't get the Tee shirt and ended up with0xC1900101-0x40019

    The 0x40019 is referencing a 'location' and it will take a Microsoft support/development asset to identify where that location is that is failing.  There is most likely a log which given sufficient amount of expertise, can pinpoint the specific driver that is failing and permit a) recreation with debugging information to identify the reason for the failure and point to the OEM (most likely HP in the case of my Envy 23).

    If anyone in the thread can elaborate on the 'logs' they have located which hints at, more specifically than then number 0x40019, the specific driver that fails, it would expedite the analysis.  To date, after quite a bit of wandering through every *.log file with a relevant time/date stamp, I have been unable to isolate to a specific DLL/EXE.

    HP should be all over this failure, but a search on hp.com for 0xC1900101-0x40019 yields little.

    For what it is worth, HP pavilion dm4 upgrade to 8.1 from win 7 worked <almost> flawlessly.  The 'almost' disclaimer was for the finger print reader which required some work to return to functionality after loading 8.1 successfully.

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