8.1 install error 0xC1900101-0x40019 and 0x80070652

Anonymous
2013-10-18T13:01:03+00:00

I tried to install 8.1, and after downloading and appearing to install, my PC hang for about 2 hours.  I reboooted and recieved a message that 8.1 could not be installed, and reverting to 8.0.  Error message 0xC1900101-0x40019

This morning I again tried to install from the Store, and immediately got a message This app was not installed.  Error message 0x80070652

Any idea as to how to install 8.1?

Chuck

Windows for home | Previous Windows versions | Install and upgrade

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  1. Anonymous
    2014-02-23T17:45:08+00:00

    8.1 install error 0xC1900101-0x40019 and 0x80070652 and Windows 8.1 installation failed and reverted back to Windows 8.0

    I'm lucky the computer even came back to life. I have an Intel HD Graphics 4000 video card, so the review from ADRStudio replied on February 15, 2014 on page 18

    could address this problem but I'm not so sure. I can't find the Win 8.1 drivers at HP for my machine, they only offer Windows 7 or 8.

    I've been reading Latest Win 8.1 ISO "Breaks" System Image Functionality

    and on my dual boot laptop with Win 7, this may be a fatal error when trying to install Win 8.1 because 8.1 adds another System partition and kills off the one I had been using.

    Considering the overwhelming severity of this problem and how widespread & long-going it is, I'm gonna stick to Win 8.0 for now.

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  2. Anonymous
    2014-02-17T04:00:24+00:00

    This method will only work if the driver do not come back. Is very important to uninstall Intel Graphic Drive under Programs and Feature ( NOT Device Manager) before uninstall and delete the Intel 4000 driver on Device Manager.

    Another user report success with this method on another post ( http://answers.microsoft.com/en-us/windows/forum/windows8\_1-windows\_install/couldnt-update-to-windows-81-0xc1900101-0x40017/e1ee316f-f912-43ef-92dc-ee31a5fe62d9?page=66&tm=1392608464531 )

    On the post above the user report that he didn't reboot to do the update.

    Before trying this method make sure you know how to boot in SAFE MODE because it happens to me that Windows 8.1 brought back the bad driver after a few minutes, after I logged in and my screen when black with Windows 8.1 installed. I booted in safe mode and installed the 8.1 driver. If you don't have the right driver ( version 10.18.10.3304 for  Intel 4000 ) ready to instal in safe mode you will have a problem and may have to make fresh install of Windows 8. So make sure you know how to enter in safe mode and have the driver ready to install ( I saved it on the desktop to have a fast access ).

    I didn't uninstall anything before update and I update with a already download win 8.1 (mean folder BT something), my Norton 360 was running, I had a USB mouse connected and I had a 128 GB 3rd part mSATA cache+data volume installed during the successful update. This prove that the video driver was the problem.

    Two days from the update and no problem at all.

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  3. Anonymous
    2014-02-16T19:06:47+00:00

    I tried this method, with some trepidation. Nothing bad happened, but for me it was a waste of 2 hours. It seems as though the driver was somehow reinstalled during the update process, before the reboot. All of this once again brings home the point that the general area of the problem is well known but for unknown reasons the vendors involved (in this case, HP, Intel, and Microsoft), are not working together to develop a solution. HP has gone so far as to pay to have my laptop shipped back to them for reloading, but all for naught. A maddening situation. I reserve most of my disgust for Microsoft for releasing this terrible operating system. I hate it! PLEASE, PLEASE let me "downgrade" to Windows 7!

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  4. Anonymous
    2014-02-15T22:54:10+00:00

    Uninstalling the third party anti-virus did not work for me.  I have tried doing so twice as well as simply disabling the software.  Neither worked.

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  5. Anonymous
    2014-02-15T22:53:19+00:00

    Can anyone verify this method?  Sounds interesting but I am not interested in screwing over my laptop.

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