Chrome and Firefox browsers not compatible with Windows 8.1 update

Anonymous
2013-10-18T17:15:32+00:00

I have just installed the new windows 8.1 update today (18th October) and found that both chrome and firefox do not work. (I had the latest versions installed which worked fine with windows 8.) I've even tried installing chrome 4.1 beta and the "unstable" chrome 5... I've made sure that they (chrome and firefox) are 'allowed' through the firewall, but still can't get them to work. Both web browsers open and look like they're working, but when I try to open a website chrome says it can't connect to the internet and firefox just remains on the start page. I know my internet works fine as internet explorer works and so does the app store. Any help on this would be appreciated! Thank you

Windows for home | Previous Windows versions | Apps

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Anonymous
2013-10-18T17:52:13+00:00

There's a solution by ianself on mozilla's support forum and it worked for me! It fixed both my chrome and firefox browsers.

  1. Type "cmd.exe" into Search and then right-click on Command Prompt****to select 'Run as administrator'
  2. Type "netsh winsock reset" into Command Prompt, and then press Enter
  3. Restart PC

 source: https://support.mozilla.org/en-US/questions/974612#answer-491242

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  1. Anonymous
    2014-12-12T03:01:56+00:00

    Thanks for posting this. Browsers are now working properly :)

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  2. Anonymous
    2014-11-18T15:07:12+00:00

    There's a solution by ianself on mozilla's support forum and it worked for me! It fixed both my chrome and firefox browsers.

    1. Type "cmd.exe" into Search and then right-click on Command Prompt****to select 'Run as administrator'
    2. Type "netsh winsock reset" into Command Prompt, and then press Enter
    3. Restart PC

     source: https://support.mozilla.org/en-US/questions/974612#answer-491242

    Thank you.This fix actually worked. Not on all my browsers..but at least it worked on FF.   Thanks again 😊

    This solution also worked for me. I have not had any problems since running this fix.

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  3. Anonymous
    2014-11-17T22:50:27+00:00

    go to microsoft fixit and run program fixit program that might help

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  4. Anonymous
    2014-11-10T02:04:43+00:00

    There's a solution by ianself on mozilla's support forum and it worked for me! It fixed both my chrome and firefox browsers.

    1. Type "cmd.exe" into Search and then right-click on Command Prompt****to select 'Run as administrator'
    2. Type "netsh winsock reset" into Command Prompt, and then press Enter
    3. Restart PC

     source: https://support.mozilla.org/en-US/questions/974612#answer-491242

    Thank you.This fix actually worked. Not on all my browsers..but at least it worked on FF.   Thanks again 😊

    Was this answer helpful?

    0 comments