Chrome and Firefox browsers not compatible with Windows 8.1 update

Anonymous
2013-10-18T17:15:32+00:00

I have just installed the new windows 8.1 update today (18th October) and found that both chrome and firefox do not work. (I had the latest versions installed which worked fine with windows 8.) I've even tried installing chrome 4.1 beta and the "unstable" chrome 5... I've made sure that they (chrome and firefox) are 'allowed' through the firewall, but still can't get them to work. Both web browsers open and look like they're working, but when I try to open a website chrome says it can't connect to the internet and firefox just remains on the start page. I know my internet works fine as internet explorer works and so does the app store. Any help on this would be appreciated! Thank you

Windows for home | Previous Windows versions | Apps

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Anonymous
2013-10-18T17:52:13+00:00

There's a solution by ianself on mozilla's support forum and it worked for me! It fixed both my chrome and firefox browsers.

  1. Type "cmd.exe" into Search and then right-click on Command Prompt****to select 'Run as administrator'
  2. Type "netsh winsock reset" into Command Prompt, and then press Enter
  3. Restart PC

 source: https://support.mozilla.org/en-US/questions/974612#answer-491242

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  1. Anonymous
    2013-10-22T02:21:51+00:00

    The Winsock Reset improved, but did not fix the problem for me.

    However, below will address the issue for some sufferers:

    If you upgrade to Windows 8.1 (probably if you are a nerd like me!) and if Bigpond is your ISP and if you have their Technicolor Modem/Router then you'll be experiencing major access difficulties.

    This Fault is known and identified modem/router issue and Bigpond are working on a Firmware fix for their Tecnicolor Modem/Router.

    In the meantime you can find the workaround at:

    http://forums.whirlpool.net.au/forum-replies.cfm?t=2170364

    Ho, hum ......

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  3. Anonymous
    2013-10-21T08:17:39+00:00

    This Fix is not working on my Asus Ultrabook S400C

    Please provide solution

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  4. Anonymous
    2013-10-21T04:00:38+00:00

    I said it worked and it has most definitely improved the situation.

    However, Chrome and IE11 still time out intermittently under 8.1 and never did prior to this upgrade - Chrome gives its silly "Oops" message and IE11 just says unable to connect. When the URL is retried it connects ok (although sometimes after several unsuccessful attempts).

    I've no idea what's going on :(

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