10/8/2013 Windows Update has Jacked my PC

Anonymous
2013-10-10T08:36:59+00:00

On 10/9/2013...yesterday...I installed the large Windows Update for October.   During the reboot phase, my computer Blue Screened.  First time that has ever happened to me in 20 years with a Windows Update.  So I had to force shutdown and start the pc.   Booted up again normally..blue screen.  Tried again in Safe Mode and it appeared to finish finally.

So that is an issue of itself.  However, the Windows Update appears to have caused me some serious problems this past day.   My computer constantly freezes after some duration of usage, no matter what I'm doing.   (What I mean by "freeze" is "crash", but not BSOD...just can't do anything, even at-tab or alt-cntl-delete)  PC crashed/froze 4-5 times after the update and now.

This is the first major issue I've ever had with a WU and I've no clue what to do.  I did some Googling and there does appear to a lot of people having problems with this update and some mention of KB...2330, although I've no clue if that specific update is my problem or not.

Help would be appreciated.

(On a sidenote, I find this whole "community support" tool to not be very user-friendly at all and cumbersome.  For one , the sort feature just flat does not work)

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2013-10-30T20:54:42+00:00

    Those are office updates, totally different issue.  You won't fine a dump file at all.

    I would do a repair install of Office 2007.

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  2. Anonymous
    2013-10-30T20:48:24+00:00

    Susan,

    May I hijack this?.....I also am having update problems with the following updates

    KB2760411, 2596825, 2597973, 2767849

    These same 4 updates keep reinstalling every time I power down, then when I power back up...it starts al over again. update file says the update failed.

    I get error codes; 80070005, 8007006E

    I searched for .dmp files and found none

    Any Ideas?

    Dennis

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  3. Anonymous
    2013-10-28T15:54:40+00:00

    Thank you for the detailed description of your fix.

    I checked my environment variable settings for the TEMP directories for both my Windows 7 laptop and Vista laptop and they both match, all pointing to physical hard drive locations.  I have not attempted to install the 202 or other Windows October patches on my Vista machine since they blue screened my Windows 7 laptop.  I deleted the files in my TEMP directory which is always a good idea but I am still not comfortable with re-installing the October patches.

    I will attempt to get the tech support Manager at Microsoft to give me a call and continue the investigation.

    Thanks again.

    • Rob.

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  4. Anonymous
    2013-10-27T17:55:21+00:00

    There is a problem with the 10/08/2013 Windows Update.  I am running Windows 7 and was able to recover from the BLUE SCREEN and uninstall all the offending updates by restarting in windows safe mode.  Make sure all of the patches listed as failed are backed out.  You should be able to back out all the changes you installed by using windows update.  Attached is a JPG of all the patches that failed and installed.  Microsoft needs to resolve this issue.

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  5. Anonymous
    2013-10-27T16:20:27+00:00

    While I am not a moderator, entering posts that are based upon your current problem and what you have done to resolve the issue (unsuccessful and successful) or is known to resolve the problem helps users and keeps the thread clean and easy to navigate.

    I would again like to thank Susan for her assistance and the very helpful MS engineers who determined the reason why KB2864202 would not install on my system.

    To reiterate their successful fix, my temp directory (system variables) was pointing to a destructive temp directory (ramdisk) and KB2864202 requires a non-volitale temp directory (physical drive).

    If others are having problems with KB2864202, I would suggest that they examine the location of their temp directories as set in system variables, and also possibly clean out the temp directory.

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