10/8/2013 Windows Update has Jacked my PC

Anonymous

On 10/9/2013...yesterday...I installed the large Windows Update for October. During the reboot phase, my computer Blue Screened. First time that has ever happened to me in 20 years with a Windows Update. So I had to force shutdown and start the pc. Booted up again normally..blue screen. Tried again in Safe Mode and it appeared to finish finally.

So that is an issue of itself. However, the Windows Update appears to have caused me some serious problems this past day. My computer constantly freezes after some duration of usage, no matter what I'm doing. (What I mean by "freeze" is "crash", but not BSOD...just can't do anything, even at-tab or alt-cntl-delete) PC crashed/froze 4-5 times after the update and now.

This is the first major issue I've ever had with a WU and I've no clue what to do. I did some Googling and there does appear to a lot of people having problems with this update and some mention of KB...2330, although I've no clue if that specific update is my problem or not.

Help would be appreciated.

(On a sidenote, I find this whole "community support" tool to not be very user-friendly at all and cumbersome. For one , the sort feature just flat does not work)

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

78 answers

Anonymous

2014-01-15T22:48:22+00:00

May I open a support case for you, as obviously it wasn't fixed. it won't be resolved unless we open support cases and get log files.

Email me at susan-at-msmvps.com (change the -at- to @)
Was this answer helpful?

0 comments No comments
Anonymous

2014-01-15T22:42:56+00:00

I'm the original OP of this thread. I had uninstalled KB2862330 after creating this thread and have had no issues since.

It appears that yesterday, MS tried to rerelease update KB2862330 again. I read the notes first and they indicated some fix or update was applied to KB2862330, which I assume was to address the issue with its original failure.

Well, the exact same bluescreen crash occurred during the restart/install process.

I have once again uninstalled KB2862330 and I'm at a loss as to whether this will be resolved.
Was this answer helpful?

0 comments No comments
Anonymous

2014-01-13T16:55:57+00:00

That KB doesn't have a past history of failing. I would recommend calling 1-800-Microsoft, state that you have a problem with securty bulletin, you know it's a free support case and get a case set up.
Was this answer helpful?

0 comments No comments
Anonymous

2014-01-13T16:42:33+00:00

Hi,

Susan:

I have repeated tried to install KB2864202 for last 2 monthes. It always appears to install, but on reboot it fails and reverts to the previous stage. It is very frustrating and time consuming. I am running Windows 7 Enterprise - 64 bit. HP laptop EliteBook 8440P with docking.

I cantacted our IT department and they know nothing about this patch.

please advise how can i either install or byass this patch.
Was this answer helpful?

0 comments No comments
Anonymous

2013-12-01T14:28:13+00:00

Well,

I have the same issue as you. However it was a disaster for me. Indeed, I'm in charge of a Windows Server 2008R2 and installed the KB2864202 update. Failed to install, crashed and resulted in a wdf01000.sys corrupted (so no chance to startup the server). Great, thanks Microsoft, but I'm not playing.

I had 28 updates to install and installed all of them excepted that one which is causing that disaster (after having restored to the previous snapshot - I was right to have done that everytime I need to install that kind of updates). My TMP var :

TEMP=C:\Users\ADMINI~1\AppData\Local\Temp\1

TMP=C:\Users\ADMINI~1\AppData\Local\Temp\1

Are they OK ? Not at all ?

Thanks for your help,

Yann
Was this answer helpful?

0 comments No comments