Why won't my Dell Venue 8 Pro Windows Tablet turn on?

Anonymous
2014-02-04T17:06:49+00:00

I was using my new Dell Venue 8 Pro Windows tablet with 32 GB (I got it this Christmas) when all of a sudden the screen went blank and turned this almost black color, with a slight glow to it. I tried turning it back on, pressing the power button and the Windows button, but it refused to respond. I plugged it into the charger and let it charge overnight, no change whatsoever. The screen still had a slight glow to it and it stayed blank no matter which buttons I pressed. I've tried unplugging it and plugging it in again, no response. The only thing that happens when I plug it into the charger is that the white battery light comes on. I tried plugging it into the computer, no difference. I had been sorting through eBooks in my virtual library on my tablet when the screen went blank on me, could this be a factor? Honestly, I have no idea what the cause for this odd behavior is, if anybody has some hints or ideas as to this problem, please respond to my question. I'm really at my wit's end! Thank you in advance, graceSGZ

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-02-05T22:23:50+00:00

Ok, so I searched up a bunch of help articles on the Microsoft site and the Dell site, and I found an online manual for my tablet. I finally got it to turn on by pressing and holding the power button for ten seconds and then another ten seconds. Based on my research, I'm guessing that somehow I managed to shut off the screen on my tablet without turning the tablet itself off, and that I shut it down. Because when I got it to turn back on, it was like I had shut it down, where I had to sign in and everything. Whatever the cause, I'm glad I fixed it, and I hope that if anybody else has this same problem,  my question and how I fixed it will help them too. 

UPDATE: If you're still having trouble, you can try scrolling through the comments; I have posted more detailed instructions in one of the comments. :)

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  1. Anonymous
    2014-06-23T14:35:09+00:00

    Thank you! this happened to me as well!

    One side note though; my tablet attempted to "Auto repair" and it didnt work (but i can still use my tablet). Did this happen to you as well? is it important that it didnt work for me?

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  2. Anonymous
    2014-06-23T14:58:43+00:00

    Ok, so I searched up a bunch of help articles on the Microsoft site and the Dell site, and I found an online manual for my tablet. I finally got it to turn on by pressing and holding the power button for ten seconds and then another ten seconds. Based on my research, I'm guessing that somehow I managed to shut off the screen on my tablet without turning the tablet itself off, and that I shut it down. Because when I got it to turn back on, it was like I had shut it down, where I had to sign in and everything. Whatever the cause, I'm glad I fixed it, and I hope that if anybody else has this same problem,  my question and how I fixed it will help them too. 

    UPDATE: If you're still having trouble, you can try scrolling through the comments; I have posted more detailed instructions in one of the comments. :)

    I've tried all of these and still nothing.  I think it just isn't charging; the charger or DVP8 get 'warm' when it is plugged in.  I've checked the charger and USB cable on a friends DVP8 and it charges so I've got a bad unit.  Going to call Dell today and see what they have to say.

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  3. Anonymous
    2014-06-26T15:53:11+00:00

    I did have this happen one time to me. When I saw it, I was alarmed, and especially concerned after it said that auto-repairing had failed. But so far I have not noticed anything that was out of the usual. I don't really understand what significance, if any, this has; but I would assume that if I had serious damage to my tablet, it would be abundantly clear. But that's about as far as I know about this, so hope it helps reassure you a little :)

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  4. Anonymous
    2014-07-07T16:02:53+00:00

    I tried turning off Venue 3 as suggest, first couple time it did not work, on the third try it popped back on....Thanks for the help  July 7, 2014

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