Why won't my Dell Venue 8 Pro Windows Tablet turn on?

Anonymous
2014-02-04T17:06:49+00:00

I was using my new Dell Venue 8 Pro Windows tablet with 32 GB (I got it this Christmas) when all of a sudden the screen went blank and turned this almost black color, with a slight glow to it. I tried turning it back on, pressing the power button and the Windows button, but it refused to respond. I plugged it into the charger and let it charge overnight, no change whatsoever. The screen still had a slight glow to it and it stayed blank no matter which buttons I pressed. I've tried unplugging it and plugging it in again, no response. The only thing that happens when I plug it into the charger is that the white battery light comes on. I tried plugging it into the computer, no difference. I had been sorting through eBooks in my virtual library on my tablet when the screen went blank on me, could this be a factor? Honestly, I have no idea what the cause for this odd behavior is, if anybody has some hints or ideas as to this problem, please respond to my question. I'm really at my wit's end! Thank you in advance, graceSGZ

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-02-05T22:23:50+00:00

Ok, so I searched up a bunch of help articles on the Microsoft site and the Dell site, and I found an online manual for my tablet. I finally got it to turn on by pressing and holding the power button for ten seconds and then another ten seconds. Based on my research, I'm guessing that somehow I managed to shut off the screen on my tablet without turning the tablet itself off, and that I shut it down. Because when I got it to turn back on, it was like I had shut it down, where I had to sign in and everything. Whatever the cause, I'm glad I fixed it, and I hope that if anybody else has this same problem,  my question and how I fixed it will help them too. 

UPDATE: If you're still having trouble, you can try scrolling through the comments; I have posted more detailed instructions in one of the comments. :)

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  1. Anonymous
    2014-05-27T11:10:50+00:00

    I actually called Dell when it happened to me within 2 hours of receiving my Venue and that is what they told me to do :)

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  2. Anonymous
    2014-05-03T21:51:31+00:00

    Your suggestion works.  I had to hold the power button for 20 seconds.

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  3. Anonymous
    2014-05-02T02:45:42+00:00

    Thank you very much!!

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  4. Anonymous
    2014-05-01T14:01:06+00:00

    Same problem with both the Dell Venue 8 Pro and Dell Venue 11 Pro - won't power on.  I found holding power button for 20 seconds, release and press again will start the tablet.  However we should not have to fool around starting these tablets.  WHETHER IT IS MICROSOFT OR DELL GET IT FIXED!!!   IT OCCURS SEVERAL TIMES A DAY AND IS AN ON GOING NUISANCE!!!!

    UPDATE 5/1/2014

    In doing more studying of this problem I found that the tablets are not actually being Shutdown.  The various options Dell has provided for Shutdown, Charms, Power Button, etc. either cause the tablet to Hibernate or Sleep (Suspend).  True Shutdowns are not being performed.  Holding the Power Button apparently kills Hibernation allowing the tablet to restart.  During a "Shutdown" if the spinning dots go about half a turn the tablet is either Hibernating or Sleeping.  During a true "Shutdown" the spinning dots go about 4 turns.

    Like many 8.x users I have installed Classic Shell's Classic Start Menu.  First to be sure to go the their web site (www.classicshell.net) and update your copy.  There has been a problem with update notifications.   Once updated go to the settings, Main Menu tab and uncheck "Enable hybrid shutdown".  You will now be able to perform a true "Shutdown" using Classic Start Menu's Shutdown.

    If you want to determine if your tablet has been sleeping or hibernating you can use the code below to create a VBS script.  I named mine Uptime.vbs  When you run the script it will tell how long it has been since an actual Shutdown or cold boot was performed.

    Uptime.vbs

    Set objShell = CreateObject("Wscript.Shell")

     Set WshNetwork = WScript.CreateObject("WScript.Network")

     Dim objOS, dateLastBoot, nSystemUptime

     Dim nDays, nHours, nMinutes

     '

     ' Get the Windows Home Server OS object

     '

     For Each objOS in GetObject( _

         "winmgmts:").InstancesOf ("Win32_OperatingSystem")

         '

         ' Return the last boot up time and

         ' convert it to a Date object

         '

         dateLastBoot = ConvertToDate(objOS.LastBootUpTime)

         '

         ' Calculate the number of minutes between then and now

         '

         nSystemUptime = DateDiff("n", dateLastBoot, Now)

         '

         ' Convert the total minutes into hours, days, and minutes

         '

         nDays = Int(nSystemUptime / 1440)

         nHours = Int (((nSystemUptime / 1440) - nDays) * 24)

         nMinutes = nSystemUptime Mod 60

         '

         ' Display the result

         '

         objShell.Popup "Last Boot: " & dateLastBoot & vbCrLf & vbCrLf & "Computer Uptime: " & _

                      nDays & " days and " & nHours & " hours and " & nMinutes & " minutes", _

                      AUTO_DISMISS, "Windows Uptime  " & _

                      WshNetwork.ComputerName, OK_BUTTON

     Next

     '

     ' This function takes a datetime string and converts

     ' it to a real date and time object

     '

     Function ConvertToDate(strDate)

         Dim strYear, strMonth, strDay

         Dim strHour, strMinute, strSecond

         strYear = Left(strDate, 4)

         strMonth = Mid(strDate, 5, 2)

         strDay = Mid(strDate, 7, 2)

         strHour = Mid(strDate, 9, 2)

         strMinute = Mid(strDate, 11, 2)

         strSecond = Mid(strDate, 13, 2)

         ConvertToDate = DateSerial(strYear, strMonth, strDay) & " " & _

                         TimeSerial(strHour, strMinute, strSecond)

     End Function

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