Why won't my Dell Venue 8 Pro Windows Tablet turn on?

Anonymous

I was using my new Dell Venue 8 Pro Windows tablet with 32 GB (I got it this Christmas) when all of a sudden the screen went blank and turned this almost black color, with a slight glow to it. I tried turning it back on, pressing the power button and the Windows button, but it refused to respond. I plugged it into the charger and let it charge overnight, no change whatsoever. The screen still had a slight glow to it and it stayed blank no matter which buttons I pressed. I've tried unplugging it and plugging it in again, no response. The only thing that happens when I plug it into the charger is that the white battery light comes on. I tried plugging it into the computer, no difference. I had been sorting through eBooks in my virtual library on my tablet when the screen went blank on me, could this be a factor? Honestly, I have no idea what the cause for this odd behavior is, if anybody has some hints or ideas as to this problem, please respond to my question. I'm really at my wit's end! Thank you in advance, graceSGZ

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Anonymous

Ok, so I searched up a bunch of help articles on the Microsoft site and the Dell site, and I found an online manual for my tablet. I finally got it to turn on by pressing and holding the power button for ten seconds and then another ten seconds. Based on my research, I'm guessing that somehow I managed to shut off the screen on my tablet without turning the tablet itself off, and that I shut it down. Because when I got it to turn back on, it was like I had shut it down, where I had to sign in and everything. Whatever the cause, I'm glad I fixed it, and I hope that if anybody else has this same problem, my question and how I fixed it will help them too.

UPDATE: If you're still having trouble, you can try scrolling through the comments; I have posted more detailed instructions in one of the comments. :)

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147 additional answers

Anonymous

2014-12-24T15:15:33+00:00

many thanks to you

yesterday had same/////already fixed after reading your article

i owned dell venue 8 pro 64 +3g

bought it in Dubai few monthes ago.........

i think device not ready for customers/////

some time////but its actually regularly ...if leave it connected internet...or just sleeping

in one hour you can find that dissapear all wireless connection

perhapse it assembled from good components......but using it very.....

not reliable.......lugging...bugs....
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Anonymous

2014-12-15T11:39:33+00:00

I simply cannot even get to the boot screen even when I hold the power button down for more than 20 seconds.

Can see the backled, then it goes off after about 10 seconds. But no boot screen .

Please help! Desperate...
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Anonymous

2014-12-11T14:25:58+00:00

-- After reading all posts tried pushing power button off,on 10 sec 20 sec . Still would not boot.

-- Called Dell spoke to a nice young lad in India ,, said hold power button 60 seconds. Did not work.

--- In my case it looked like it was trying to boot as the dell logo or the USB symbol would flash for 0.5 second then back to black.

-- Next step was to hold the down volume key and the power key at the same time for 5 to 10 seconds the tablet then booted to a recovery screen

-- Use the volume up and down keys to select the RECOVERY prompt. (he told me this would wipe all data on the tablet,, but my apps were still there)

-- This then recovered the system and it finished the upgrades that it was running when the system crashed

--- hope this helps (this was on the venue 8 android system)
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Anonymous

2014-12-08T12:13:54+00:00

Same for me. Thanks for the help.
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