Why won't my Dell Venue 8 Pro Windows Tablet turn on?

Anonymous
2014-02-04T17:06:49+00:00

I was using my new Dell Venue 8 Pro Windows tablet with 32 GB (I got it this Christmas) when all of a sudden the screen went blank and turned this almost black color, with a slight glow to it. I tried turning it back on, pressing the power button and the Windows button, but it refused to respond. I plugged it into the charger and let it charge overnight, no change whatsoever. The screen still had a slight glow to it and it stayed blank no matter which buttons I pressed. I've tried unplugging it and plugging it in again, no response. The only thing that happens when I plug it into the charger is that the white battery light comes on. I tried plugging it into the computer, no difference. I had been sorting through eBooks in my virtual library on my tablet when the screen went blank on me, could this be a factor? Honestly, I have no idea what the cause for this odd behavior is, if anybody has some hints or ideas as to this problem, please respond to my question. I'm really at my wit's end! Thank you in advance, graceSGZ

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-02-05T22:23:50+00:00

Ok, so I searched up a bunch of help articles on the Microsoft site and the Dell site, and I found an online manual for my tablet. I finally got it to turn on by pressing and holding the power button for ten seconds and then another ten seconds. Based on my research, I'm guessing that somehow I managed to shut off the screen on my tablet without turning the tablet itself off, and that I shut it down. Because when I got it to turn back on, it was like I had shut it down, where I had to sign in and everything. Whatever the cause, I'm glad I fixed it, and I hope that if anybody else has this same problem,  my question and how I fixed it will help them too. 

UPDATE: If you're still having trouble, you can try scrolling through the comments; I have posted more detailed instructions in one of the comments. :)

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  1. Anonymous
    2015-05-08T20:50:28+00:00

    hello my name is Peter and I turned on the light but screen goes black and I think I've practiced this operation many times and not repaired works. but the scree is not broken. please help

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  2. Anonymous
    2015-04-29T13:54:36+00:00

    Margaret....

    Sometimes for many problems just removing the battery for 10 seconds or so and replacing it will do the trick.  Try that.  (You should find sites on how to do this if you don't know on Google.)  After doing this just try turning your tablet on normally.   If this doesn't work then try the 10 to 20 second hold down again on the "on/off" button.   Hope this helps.   Sorry for your frustration.  After your tablet turns on check the battery level(s) and ensure it is either at 100% or close or is charging.  If not you have another problem with your charger and/or connections.   Keep the faith...it will work.

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  3. Anonymous
    2015-04-29T05:24:54+00:00

    I turned mine off last night to charge it.  this morning it was very hot and would not come back on . i tried what you said to do but it didn't work.

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  4. Anonymous
    2015-04-16T19:39:30+00:00

    Same problem with both the Dell Venue 8 Pro and Dell Venue 11 Pro - won't power on.  I found holding power button for 20 seconds, release and press again will start the tablet.  However we should not have to fool around starting these tablets.  WHETHER IT IS MICROSOFT OR DELL GET IT FIXED!!!   IT OCCURS SEVERAL TIMES A DAY AND IS AN ON GOING NUISANCE!!!!

    I've joined the club.  Got a 'free' Venue 8 from Dell with purchase of a laptop.  My post is one year after this one.  Same problem.  Won't turn on.   Happened yesterday and somehow got it to turn on.  Now it won't again.   Good this Venue 8 was a free-bee.  I would never spend money on one!!!!

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