For the last couple of weeks my Lumia 520 will not connect to Store and will not update apps. I get the following error messages: When trying to go to Store or update the 16 updates that are available: "There has been a problem completing your request. Try again later. Error 805a8011" When trying to download updates: " 801882CB : update couldn’t be downloaded". Web explanation of this error code is "This is a network connectivity error. Make sure that your device has a good connection to the Internet, through Wi-Fi or Cellular". I have no problem connecting to wifi (tried in a couple of places) and all apps that require wifi connection work just fine. When I try to get my cell phone to check for updates I get: ****" Error #80072ee7 - We are currently unable to check for updates" I suspect that the this problem also prevents me from getting the Amber update, which is now available in Canada. Questions: Why can't I connect to Store and update the apps? (My date of birth on Microsoft is right) What do I do to resolve this problem? Any help or advise will be greatly appreciated. Thanks Noam

Have you tried logging in to your microsoft account from a pc to see if there are an issues with it.?

Yes. No problem connecting to my microsoft account.

Are you sure your microsoft account is fine Last time I personally encountered something like this, it was due to a security warning on my account which required me to verify my identity to Microsot before it resolved. Microsofts standard solution for this issue is to hard reset. Before doing that, perhaps you could try a reboot. If still not then try some variation on the language and region settings. Example, If you set country to UK, then set language to English etc. None of this works, then you could consider a reset.

Thanks for your help. I re-checked my Microsoft account - all seems in order. I changed country / language setting setting, restarted, and then changed it again and re-started. Nothing doing. I still get the same error message. What now?

Do your phones country settings match your Micrsoft account country settings? Well, already mentioned what Microsoft suggested on their forum. Just make sure you backup all important data before resetting.

Lumia 520 failure to connect to Store and update apps

Anonymous

For the last couple of weeks my Lumia 520 will not connect to Store and will not update apps. I get the following error messages:

When trying to go to Store or update the 16 updates that are available: "There has been a problem completing your request. Try again later. Error 805a8011"

When trying to download updates: "801882CB: update couldn’t be downloaded". Web explanation of this error code is "This is a network connectivity error. Make sure that your device has a good connection to the Internet, through Wi-Fi or Cellular". I have no problem connecting to wifi (tried in a couple of places) and all apps that require wifi connection work just fine.

When I try to get my cell phone to check for updates I get: ****"Error #80072ee7 - We are currently unable to check for updates"
I suspect that the this problem also prevents me from getting the Amber update, which is now available in Canada.

Questions:

Why can't I connect to Store and update the apps? (My date of birth on Microsoft is right)
What do I do to resolve this problem?

Any help or advise will be greatly appreciated.

Thanks

Noam

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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43 answers

Anonymous

2013-10-08T20:27:53+00:00

Have you tried logging in to your microsoft account from a pc to see if there are an issues with it.?
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Anonymous

2013-10-08T20:35:02+00:00

Yes. No problem connecting to my microsoft account.
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Anonymous

2013-10-08T21:19:26+00:00

Are you sure your microsoft account is fine Last time I personally encountered something like this, it was due to a security warning on my account which required me to verify my identity to Microsot before it resolved.

Microsofts standard solution for this issue is to hard reset. Before doing that, perhaps you could try a reboot. If still not then try some variation on the language and region settings. Example, If you set country to UK, then set language to English etc. None of this works, then you could consider a reset.
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Anonymous

2013-10-08T22:54:45+00:00

Thanks for your help.

I re-checked my Microsoft account - all seems in order.

I changed country / language setting setting, restarted, and then changed it again and re-started.

Nothing doing. I still get the same error message.

What now?
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Anonymous

2013-10-08T23:00:34+00:00

Do your phones country settings match your Micrsoft account country settings?

Well, already mentioned what Microsoft suggested on their forum. Just make sure you backup all important data before resetting.
Was this answer helpful?

2 people found this answer helpful.

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