New Windows Update Agent 7.6.7600.320 causing error 80246002 during search for updates

Anonymous

I am using Windows 7 64-bit with Service Pack 1. Windows Update had been working very well until the Windows Update Agent was automatically updated to 7.6.7600.320 sometime in August 2014. Now when Windows Update attempts to search for updates, it reports that "Windows could not search for updates" and indicates that error code 80246002 was received.

[UPDATE] Since posting this query, I think that I have resolved my problem by following the instructions described on the page "System Update Readiness Tool for Windows 7 for x64 based Systems (KB947821) [May 2014]". I downloaded the file (Windows6.1-KB947821-v33-x64.msu) and then let it install itself. It describes itself as "Hotfix for Windows (KB947821)". The installation took a long time, with much disk activity. When it finally finished, I rebooted my machine, and attempted a Windows Update. It appeared to work properly; it even found an important update which I then installed successfully. So apparently for my problem the Hotfix for Windows (KB947821) provided the solution.

[UPDATE 2] After seeing the posts about changing the DNS to solve the problem, I thought I would add the following information in case it is relevant:

I am using the 64-bit version of Internet Explorer 11, and confirmed that it is operating in 64-bit mode by inspecting the browser's user agent. You can review your browser's user agent by visiting the site http://user-agent.me/
My Internet protocol properties are set to "Obtain DNS server address automatically". This works with my wireless router, and I have never been tempted to change it.

[UPDATE 3] After thinking that I was safe, having done multiple successful searches for updates, the 80246002 problem returned on my machine! I rebooted my wireless router and my machine but it did not help. So, I went ahead and tried the DNS trick: I changed the preferred DNS server to 8.8.8.8 and the alternate DNS server to 8.8.4.4, and then rebooted. Now Windows Update search is successful! I am humbled, and grateful!

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Anonymous

I finally fixed the update problem with an Acer Aspire 5315 Laptop.

I installed KB2993651 for win 7 32 bit.

I then got update error 80244019

I then looked that up & installed KB 971058 -

it went to 100% CPU but less than 100% after 5 minutes.

It then was able to get updates.

It downloaded 187 updates to 100% completion.

It started installing 187 updates & got to 30 % then rebooted & was still going at 32% of updates when I left my friends place.

I phoned her & it seems ok.

I'll have to check next time I'm there that it's all done.

Moral of the story - don't give up - keep trying.

cheers

Bobby

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Anonymous

In my case I got the window update error code 80246002 after I uninstalled KB2982791 as per https://technet.microsoft.com/library/security/MS14-045 and then tried checking for updates. Nothing I did would clear the error (ipconfig /flushdns, renaming the SoftwareDistribution folder, a few MS Fix its, etc...). Since KB2993651 was the replacement update that I was trying to download and install, I decided to manually download the update from the windows update catalog (http://catalog.update.microsoft.com/v7/site/Search.aspx?q=KB2993651). After downloading and installing KB2993651, I rebooted the PC and then I was able to check for Windows Updates again without getting the 80246002 error code.

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Anonymous

For anyone else who is experiencing issues updating a freshly installed windows 7, i'll share with you my fix. I RE-reformatted windows 7 after making sure to delete both partitions, giving this a clean slate(to eliminate other possible errors). Then begin updating as usual, just around 20(?) updates in is when update agent 7.6.7600.320 is supposed to download. Obviously...don't hit install/update. Download chrome and seek out KB3135445 ( https://www.microsoft.com/en-us/download/details.aspx?id=50797 ). Follow install directions, after it's done go back over to windows update and click check for updates. Give it anywhere from 5-10 minutes and it should say you have around 243 ish updates! Hope this helps.

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144 additional answers

Anonymous

2016-07-18T01:04:40+00:00

Kb3138612 uses a standalone installer that searches for updates on the computer. This did not always work for me as the standalone just hangs on searching on one pc and worked on another. These are both new installs of Win 7 Home 64bit with SP1. I have had 10 computers in here in the last 6 months that have not wanted to automatically update after new installs of activated Windows 7 Home 64bit with SP1. Tried everything. Most of them get 80070005 error. Tried repair upgrade, format reinstall, one of them was from recovery media.

The pc that KB3138612 installed on now shows a shield on the shutdown button but no downloaded updates in the windows update window. Don't know what to expect when I shut it down. Do have an update icon by the clock but when I click on it it does nothing, svchost is not maxed out anymore and BITS is running finally. It is so discouraging to click on check for updates and have it just hang there forever. If it was working it would be waiting for me to install them so I know it is not working yet. The other pc is just searching, searching on the KB3138612. I have had a computer business for 20 years and I have never (not since Windows 10 upgrade urgency happened) had such a pain trying to get computers with dead hard drives or bad upgrades to 10 or viruses that all required new installs that failed so miserably to get MS updates for Windows 7 SP1.

Permission tweaking

svchost fix

Update diagnostics

Inplace upgrade

I'll keep trying to get KB3138612 installed, if only it would just install.
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Anonymous

2016-07-18T01:11:32+00:00

I tried Wsusoffline, it worked on 1 the HP 520 but not on the Dell. The HP showed 212 installed updates after I ran it but then no more would come in. The Dell never showed any installed after 2 runs.
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