Apple Mobile Device Driver not In Device Manager

Like so many other people I have the problem after updating to Windows 8.1 that iTunes does not see my iPad or iPhone any more.

I wanted to follow your suggestion however I have a problem.

I see that 'AMD Catalyst Install Manager' and 'AMD Quick Stream' are listed under my programs but I do not see any option for 'AMDS'

So - can you please tell me if I should uninstall those two options? It does not seem right to me.

Thank you

Hi all,

I have read all your posts, and it hurts to read what you are going through and all you have been doing to rectify the problem. And I just want you to know that you are not the only one in this kind of predicament. In my opinion, I believe you are being played by both Apple and Microsoft. They know what the problem is, and they have no plan to fix it. The reason is because there is not enough people complaining about the same for them to designate a team of programmers (that will cost them thousands of $$) to fix. Furthermore, your predicament is not affecting their publicity or their market share. On top of this, you are still using the product, and it is not affecting their pockets money-wise.

In my opinion, you have to get their attention by affecting their publicity and their pocket. You can either go after one, both or neither. By choosing neither, you will have to try to fix it on your own. And here are a few pointers.

Try to restore both your devices to time when they both worked the way you like it. If it means uninstalling iOS7.x and restoring 6.x, that's what you have to do. The same for your PC. In my opinion, I think Apple is trying to prevent Microsoft PC users from accessing their product. Other Apple products can still access their product, just the Microsoft and other OS. This is intended to frustrate PC (and other OS) users into eventually acquiring Apple product. At first, for market purposes, they attract you with the ability to connect both OS'. Apple allow Microsoft access to a certain degree. But when they noticed that Microsoft users are still not swayed into buying their product, they take away that access hoping this will sway them more. Meanwhile, Microsoft is trying to play catch up. Do you know that if Microsoft broke the code to access Apple product, they will not release it. They'll keep it for another invented product or OS, to make us buy those products. To them, it is just a game.

This is how I fixed my problem. I bought Microsoft PC, tablet and phone, and have them connect to each other. I also got Apple iPad, iPhone etc., and connected them. Since Apple will make sure their products connect to each other, I don't have any more of connectivity problem. Whatever I do on Apple environment stays in that environment. The same for my Microsoft devices. It came at a cost, but to me, it was worthwhile. At least I don't waste my time (which has more value per hour). And unlike you who still cannot connect your devices despite the time you have wasted, I can. The only thing I have to do is to replicated what I do on one on another OS. And that I can manage.

Take my advise, don't waste your time with these people. If you have nothing to do, keep pestering them. Hopefully they will fix the problem. And trust me, it will happen again.

Thanks you.

Ok thanks I'll try it.

Hello,

Thank you for the reply.

You may try referring to the article mentioned below to fix the issue.

Automatically get recommended drivers and updates for your hardware

http://windows.microsoft.com/en-us/windows7/automatically-get-recommended-drivers-and-updates-for-your-hardware

Also, try to type the model or serial number in the search box and get the required drivers downloaded and installed from the manufacturer link.

Drivers & Software

http://support.toshiba.com/support/drivers

Hope this helps. Otherwise, feel free to write us back and we will be glad to help you further.

Thank you