Apple Mobile Device Driver not In Device Manager

Hi all,

I have read all your posts, and it hurts to read what you are going through and all you have been doing to rectify the problem. And I just want you to know that you are not the only one in this kind of predicament. In my opinion, I believe you are being played by both Apple and Microsoft. They know what the problem is, and they have no plan to fix it. The reason is because there is not enough people complaining about the same for them to designate a team of programmers (that will cost them thousands of $$) to fix. Furthermore, your predicament is not affecting their publicity or their market share. On top of this, you are still using the product, and it is not affecting their pockets money-wise.

In my opinion, you have to get their attention by affecting their publicity and their pocket. You can either go after one, both or neither. By choosing neither, you will have to try to fix it on your own. And here are a few pointers.

Try to restore both your devices to time when they both worked the way you like it. If it means uninstalling iOS7.x and restoring 6.x, that's what you have to do. The same for your PC. In my opinion, I think Apple is trying to prevent Microsoft PC users from accessing their product. Other Apple products can still access their product, just the Microsoft and other OS. This is intended to frustrate PC (and other OS) users into eventually acquiring Apple product. At first, for market purposes, they attract you with the ability to connect both OS'. Apple allow Microsoft access to a certain degree. But when they noticed that Microsoft users are still not swayed into buying their product, they take away that access hoping this will sway them more. Meanwhile, Microsoft is trying to play catch up. Do you know that if Microsoft broke the code to access Apple product, they will not release it. They'll keep it for another invented product or OS, to make us buy those products. To them, it is just a game.

This is how I fixed my problem. I bought Microsoft PC, tablet and phone, and have them connect to each other. I also got Apple iPad, iPhone etc., and connected them. Since Apple will make sure their products connect to each other, I don't have any more of connectivity problem. Whatever I do on Apple environment stays in that environment. The same for my Microsoft devices. It came at a cost, but to me, it was worthwhile. At least I don't waste my time (which has more value per hour). And unlike you who still cannot connect your devices despite the time you have wasted, I can. The only thing I have to do is to replicated what I do on one on another OS. And that I can manage.

Take my advise, don't waste your time with these people. If you have nothing to do, keep pestering them. Hopefully they will fix the problem. And trust me, it will happen again.

Thanks you.

Hello,

Thank you for the reply.

I understand that you have issues only while connecting the IPhone to this particular computer. So please follow the suggestions mentioned below to fix the issue.

Method 1: I would first suggest you to follow steps mentioned below and see if it helps.

Restart the Apple Mobile Device Service (AMDS)

1. Close iTunes and disconnect the iPhone, ipad, or iPod touch.
2. Click the Windows Start button.
3. In the Start Search field type.
4. In the Programs section of the search results, Click "Services".
5. Select Apple Mobile Device and click Stop the service as shown below.
6. After the service has stopped, click Start the service.
7. After the Apple Mobile Device service has started again, open iTunes and connect the device.

Method 2: If the above doesn't help then, Set the Apple Mobile Device Service Startup type to Automatic.

1. Close iTunes and disconnect the iPhone, iPad, or iPod touch.
2. Click the Windows Start button .
3. In the Start Search field type .
4. In the Programs section of the search results, click Services.
5. Right-click on Apple Mobile Device and click Properties in the shortcut menu.
6. Set the Startup type pop-up menu to Automatic and click OK:

Method 3: If the issue continues after restarting AMDS, then you'll need to remove and reinstall AMDS and iTunes.

1. Completely uninstall AMDS, iTunes, and all Apple software. Click the appropriate links below for steps:
2. Restart the computer.
3. Download and install (or reinstall) the latest version of iTunes from www.apple.com/itunes. Installing iTunes will also install AMDS.
4. Restart the computer.
5. Start iTunes and connect the device. It should be recognized properly in Windows.

Method 4: If the above doesn't helps then try to check the issue in new user account.

Create a user Account

http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7

Hope this helps. Otherwise, reply to this response and we will be happy to help you again.

Thank You

Hello,

Thank You for updating us with the status of the issue.

1. Have you tried connecting the Mobile device to any other computer?
2. If yes then, did it work?
3. Have you also posted your query in Apple Iphone Support?

Please reply to this response with the required information and we will be happy to assist you further.

Thank You

Like so many other people I have the problem after updating to Windows 8.1 that iTunes does not see my iPad or iPhone any more.

I wanted to follow your suggestion however I have a problem.

I see that 'AMD Catalyst Install Manager' and 'AMD Quick Stream' are listed under my programs but I do not see any option for 'AMDS'

So - can you please tell me if I should uninstall those two options? It does not seem right to me.

Thank you

Hello,

Thank You for posting your query in Microsoft Community.

I understand that you have issues with connecting the apple mobile device to your computer.

So, please follow the steps from these articles and see if fixes the issues.

Firstly, You will have to install the software that was provided by Apple to sync your Apple with the Windows computer and check.

iOS: Syncing your data with iTunes:

http://support.apple.com/kb/HT1386

If the Apple sync software did not help, then contact Apple Support for further assistance with this issue.

Apple Support

http://www.apple.com/support/itunes/

For reference:

http://support.apple.com/kb/PH12313

Hope this helps. Otherwise, please reply to this response and we will be happy to help you again.

Thank You