Windows Search Service not working after Windows 8.1 Upgrade

Anonymous
2013-11-03T16:40:29+00:00

After upgrading to Windows 8.1, the Windows Search Service is not working. I ran the troubleshooting tool which identified the problem, but was unable to fix it.  Any insights would be much appreciated.

Windows for home | Previous Windows versions | Search, touch, and mouse

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2014-04-30T23:39:47+00:00

Finally found a solution to this after about 2 weeks of on and off troubleshooting. This was in Windows 8.1. Indexing was not running, all options were grayed out, and no solutions I tried (registry changes, etc) worked.

A few posters suggested going to 2 directories and deleting all the files in those folders:

C:\ProgramData\Microsoft\Search\Data\Temp\

C:\ProgramData\Microsoft\Search\Data\Applications\Windows\

However, this solution was initially impossible for me, because the first directory (Temp) and all the files in the 2nd directory (Windows) would DISAPPEAR upon trying to view them. They would be there for a second when I first entered the directory, and then vanish. Since I couldn't get to them, I couldn't delete them. I've never seen files and folders do that before.

I fixed this by renaming the "Windows" folder to "Windows.old," and immediately the system generated a replacement where the files didn't disappear!  I then did the same thing with the "Temp" folder, but this time it didn't auto-generate a new folder, so I just made one myself.

I didn't even have to delete the files in the newly generated folders. Indexing started working immediately after the new folders were created.

Hope this helps someone!

Was this answer helpful?

2 people found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2013-11-14T21:50:45+00:00

If you are using either Norton Utilities 16 or System Mechanic 12 or maybe some other registry checking/repair program, my experience (on two separate 8.1 systems) is that both NU or SM will stop Windows Search service during their automated registry check/repair routines and will produce an Error 2 missing file message if you try and restart Windows Search service.   You can recover/restart Windows Search service by rolling back/undoing the registry changes made by these utilities using their built-in registry change undo tools.  Once Windows Search starts back up Indexing for Outlook deleted e-mails or other programs/folders will also restart but may take a while to rebuild depending on how much is indexed.  To avoid having this issue in the future, you should disable the automatic registry check routines on all registry check programs you may have running, at least until all this gets resolved.

Microsoft has apparently made some changes to Windows 8.1 that aren't compatible with how Norton and Iolo do their registry check routines, and so far the latter's engineers have not released updates to either program which prevents this issue from happening.  None of these issues existed for me with Windows 8.0, 7 or prior Windows versions.

Was this answer helpful?

1 person found this answer helpful.
0 comments No comments

101 additional answers

Sort by: Most helpful
  1. Anonymous
    2013-11-26T15:05:15+00:00

    I second this.  I cant access folders for my music or videos for my Zune player, presumably because of this problem.  I spent a considerable amount of time ripping a particular blu ray, only to spend even more time trying to figure out why the software couldn't be added to the relevant folders Zune draws from. Then, even more time reading good intentioned but useless "fixes." Frustrating, and disappointing that no official word or patch has been released yet for this essential function. Question, would there be anything to be gained by taking the computer into Best Buy, where my computer was bought a present for me?

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2013-11-24T00:02:42+00:00

    Rajesh, you offered such a prompt and detailed response originally that I was hopeful that Microsoft support engineers were going to help solve this situation. As you can now see after 63 replies, lots of good people are attempting to solve what appears to be a fundamental programming error and this message board is void of any further engagement by your team at Microsoft. All in all, a very disappointing response to an even more disappointing problem.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2013-11-23T23:57:11+00:00

    Thanks for the reply , have a great day. :)

    Was this answer helpful?

    0 comments No comments