Error Code 0x80072efd in Windows 8.1 Store.

Anonymous
2013-11-14T15:58:32+00:00

Hey there,

Whenever I open the store, i get and error coded 0x80072efd, saying that 'We weren't able to connect to the store. This might have happened because the server problem or the network connection might have timed out.' Please help me out here. Note that i updated my factory installed windows 8 by downloading the win 8.1 pro from MS Store. Also my other apps are working fine and able to connect to the internet and I checked my firewall and Store is allowed in the 'Allow apps' option of Firewall config.

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2013-12-23T04:56:11+00:00

Hi Nayan,

Sorry for the late reply.

Check if proxy connection is enabled. If yes, then disable the proxy connection and check the status.

Follow the steps to disable proxy:

a. Open Internet Explorer.

b. Click Tools and then click Internet Options.

c. Click on the Connections tab.

d. Click on the LAN Settings button.

e. Then uncheck the option Use a proxy server for your LAN.

f. Click Apply.

If that does not help, Microsoft has come up with a little tool. You can download the Microsoft Account Troublefooter from here:

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/microsoftaccounts.diagcab

Hope this helps.

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  1. Anonymous
    2014-07-14T16:43:38+00:00

    you may use vpn ....remove it

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  2. Anonymous
    2014-05-28T16:10:36+00:00

    I turned off my firewall, waited a few minutes and turned it back on.  I was told the firewall can block some of the apps from getting through.  Everything worked fine for a while and then it happened again and I did the same thing and have not had a problem since..

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  3. Anonymous
    2014-05-28T15:55:14+00:00

    hello. i got the same problem. i checked the time and date and it's updated, i also went to "Change PC setting" but there was no notification that i need to verify my account etc., I also downloaded the troubleshooter you attached and when it runs, it says two problems (1) Rootcauses found and created logs and (2) You have reached the daily sync quota. what should i do? Thanks

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  4. Anonymous
    2014-05-21T01:52:19+00:00

    Hi Toni,

    Please refer to the suggestion provided by 'Lasse Jørgensen' on March 18, 2014.  It was caused by a third-party program Hola or a similar program intefering with the Internet connection.

    http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_store/windows-81-store-error-code-0x80072efd-and-update/d317abba-a135-40d0-bf61-1bdf8fe16f95?page=2

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