Error Code 0x80072efd in Windows 8.1 Store.

Anonymous
2013-11-14T15:58:32+00:00

Hey there,

Whenever I open the store, i get and error coded 0x80072efd, saying that 'We weren't able to connect to the store. This might have happened because the server problem or the network connection might have timed out.' Please help me out here. Note that i updated my factory installed windows 8 by downloading the win 8.1 pro from MS Store. Also my other apps are working fine and able to connect to the internet and I checked my firewall and Store is allowed in the 'Allow apps' option of Firewall config.

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2013-12-23T04:56:11+00:00

Hi Nayan,

Sorry for the late reply.

Check if proxy connection is enabled. If yes, then disable the proxy connection and check the status.

Follow the steps to disable proxy:

a. Open Internet Explorer.

b. Click Tools and then click Internet Options.

c. Click on the Connections tab.

d. Click on the LAN Settings button.

e. Then uncheck the option Use a proxy server for your LAN.

f. Click Apply.

If that does not help, Microsoft has come up with a little tool. You can download the Microsoft Account Troublefooter from here:

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/microsoftaccounts.diagcab

Hope this helps.

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  1. Anonymous
    2015-12-01T13:57:01+00:00

    Hi Nayan,

    Sorry for the late reply.

    Check if proxy connection is enabled. If yes, then disable the proxy connection and check the status.

    Follow the steps to disable proxy:

    a. Open Internet Explorer.

    b. Click Tools and then click Internet Options.

    c. Click on the Connections tab.

    d. Click on the LAN Settings button.

    e. Then uncheck the option Use a proxy server for your LAN.

    f. Click Apply.

    If that does not help, Microsoft has come up with a little tool. You can download the Microsoft Account Troublefooter from here:

    http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/microsoftaccounts.diagcab

    Hope this helps.

    I resolved the problem with the tool, thanks!

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  2. Anonymous
    2015-11-15T22:51:40+00:00

    I've tried your advise but my app store won't still work. Please help me. Thank You.

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  3. Anonymous
    2015-11-11T04:17:05+00:00

    turn OFF the proxy server

    go to settings

    choose "change pc settings"

    choose "network"

    go to "manual proxy setup"

    use proxy server -> off

    Tank you  :)

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  4. Anonymous
    2015-10-15T17:42:44+00:00

    I am facing the same problem when I'm trying to activate my Office 365

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