Error Code 0x80072efd in Windows 8.1 Store.

Anonymous
2013-11-14T15:58:32+00:00

Hey there,

Whenever I open the store, i get and error coded 0x80072efd, saying that 'We weren't able to connect to the store. This might have happened because the server problem or the network connection might have timed out.' Please help me out here. Note that i updated my factory installed windows 8 by downloading the win 8.1 pro from MS Store. Also my other apps are working fine and able to connect to the internet and I checked my firewall and Store is allowed in the 'Allow apps' option of Firewall config.

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2013-12-23T04:56:11+00:00

Hi Nayan,

Sorry for the late reply.

Check if proxy connection is enabled. If yes, then disable the proxy connection and check the status.

Follow the steps to disable proxy:

a. Open Internet Explorer.

b. Click Tools and then click Internet Options.

c. Click on the Connections tab.

d. Click on the LAN Settings button.

e. Then uncheck the option Use a proxy server for your LAN.

f. Click Apply.

If that does not help, Microsoft has come up with a little tool. You can download the Microsoft Account Troublefooter from here:

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/microsoftaccounts.diagcab

Hope this helps.

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  2. Anonymous
    2013-11-15T09:00:02+00:00

    The date and time in my system are correct. I tried the second one. In my case I have a local account on my pc and it's not the synced microsoft account. When I try to set up one, i get a verification code which when i enter it accepts and starts setting up my account. However at this point, it says that--

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  3. Anonymous
    2013-11-15T07:34:37+00:00

    Hi Nayan,

    Are you able to install Windows Updates?

    The common two causes of this issue can be:

    a. Microsoft Account has not been verified yet on your computer.

    b. Date and time on your computer is set incorrectly.

    The store app uses https instead of http which is used by other apps, so in order for the SSL handshake to proceed, the clock on the client and server needs to be correct.

    Follow these methods and check if it helps.

    **Method 1:**Follow the steps below to check if the date and time are set correctly.

    a) In the Start screen type “Date and Time”, and click on date and time settings.

    b) Check if the date and time is set correctly.

    **Method 2:**Follow the steps below to finish 2 step verification process

    a. Close the Store app completely (swipe down from the top)

    b. Press “Windows + C” to open the charms bar, click on settings and then on “change PC settings”.

    c. Click on Accounts, It will show your Microsoft account there.

    d. See if there is a “verify” link below your account. If so, click on it and go through the 2 step verification process

    e. Once done try starting the store and check if you are able to visit Windows Store.

    Let us know if it helps. If the issue persists, please reply, we will be happy to assist you further.

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