Error Code 0x80072efd in Windows 8.1 Store.

Anonymous
2013-11-14T15:58:32+00:00

Hey there,

Whenever I open the store, i get and error coded 0x80072efd, saying that 'We weren't able to connect to the store. This might have happened because the server problem or the network connection might have timed out.' Please help me out here. Note that i updated my factory installed windows 8 by downloading the win 8.1 pro from MS Store. Also my other apps are working fine and able to connect to the internet and I checked my firewall and Store is allowed in the 'Allow apps' option of Firewall config.

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2013-12-23T04:56:11+00:00

Hi Nayan,

Sorry for the late reply.

Check if proxy connection is enabled. If yes, then disable the proxy connection and check the status.

Follow the steps to disable proxy:

a. Open Internet Explorer.

b. Click Tools and then click Internet Options.

c. Click on the Connections tab.

d. Click on the LAN Settings button.

e. Then uncheck the option Use a proxy server for your LAN.

f. Click Apply.

If that does not help, Microsoft has come up with a little tool. You can download the Microsoft Account Troublefooter from here:

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/microsoftaccounts.diagcab

Hope this helps.

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  1. Anonymous
    2014-02-10T23:06:05+00:00

    I also  tried to use  Alan   advice  and the trouble footer and  still  results   concerning it  I still have problems   with it  I  still  get the  same error message

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  2. Anonymous
    2014-02-10T22:55:52+00:00

    I have   tried  the  above steps  to install apps and  I   still  not able to use the   apps at all.   I still have problems with the   0x80072efd)  concerning  the app store. I am   not able to use the  apps  and install them.  I get  the same  message : We are not  able to connect  to  the store..  This might  happen because of the server  problem  or  Net  work  connection Timed out. Please  wait a few  minutes and try again.   This  is the  third day I had  problems with  the  apps and the   app store.  I  have Windows 8.1 0perating system.  What   can I do about  this problem.

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  3. Anonymous
    2014-01-31T15:04:50+00:00

    Hi,

    Please try to re-register the Store App and check.

    a. Press “Windows Key + Q” button from the keyboard.

    b. Type “Command Prompt” without quotes in the search box.

    c. On the left pane, right click on the “Command Prompt” option and select “Run as Administrator”.

    d. Run the following command, restart the computer and check.

    powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

    Refer to: http://blogs.msdn.com/b/notime/archive/2013/10/21/10458031.aspx.

    Important: Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration

    (http://support.microsoft.com/kb/322756/ )

    in case problems occur.

    If that does not help, create a new user account and check the issue.

    http://windows.microsoft.com/en-gb/windows/create-user-account#create-user-account=windows-8

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  4. Anonymous
    2014-01-30T17:59:16+00:00

    I have tried Alan's advice. I have just run the troublefooter but it is stuck on 'attempting to access the cloud'

    This is frustrating, I haven't been able to use my app store in so long.

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