Microsoft Mouse and Keyboard Center doesn't recognize Sculpt Comfort Keyboard (Windows 8.1 x64)

Anonymous
2013-10-26T18:58:25+00:00

I've recently upgraded my computer, bought Microsoft Sculpt Comfort Keyboard and installed Windows 8.1 x64.

I also installed Microsoft Mouse and Keyboard Center v.2.2, that's offered on the Microsoft Hardware website.

The keyboard works like a charm, but Mouse and Keyboard Center doesn't recognize it.

There's a driver for keyboard in device manager called "Microsoft USB Dual Receiver Wireless Keyboard (Mouse and Keyboard Center)", and there's also a mouse driver called "Microsoft USB Dual Receiver Wireless Mouse (Mouse and Keyboard Center)", though I don't have any wireless mice. There are also two devices under HID devices group, "Microsoft hardware - USB-keyboard" and "Microsoft hardware - USB-mouse". Disabling those mouse drivers doesn't help.

What's wrong and how can I make Mouse and Keyboard Center see my Sculpt Comfort Keyboard?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-12-30T22:42:36+00:00

    Yes, that is the keyboard in question.

    If you look at this page, you will see that the keyboard is not even listed as supported by the software.

    http://www.microsoft.com/hardware/en-us/help/windows-8/troubleshooting/mouse/supported-devices

    I actually ended up returning the keyboard and purchased a different one, so I can't give you any screenshots (sorry), although it did show up as a generic MS Keyboard in the Devices and Printers window of Control Panel.

    I think that more than 2 people have the same problem, if you Google or Bing it, you'll see.  Thanks.

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  2. Anonymous
    2013-12-31T02:18:59+00:00

    Microsoft has released newer versions of that keyboard and mouse.  Any older versions of the keyboard on the market, after revision, are pretty well on their own.  There is something else that you could have checked, though.

    When you install these wireless keyboards you need to use your regular USB keyboard to do it.  You install the software first, reboot, and then plug in the USB receiver.  Wait until the device is detected and the driver is configured.  Finally, after all this is complete, you remove the older keyboard and mouse.

    You also need to be sure that it is plugged into a USB port that is the main USB hub in the machine, usually the bottom-most two next to the Ethernet port (but your machine may vary).

    I had a similar problem with a supported keyboard on both Mac OS X and on Windows 8, which was fixed by following the above procedure.

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  3. Anonymous
    2014-01-10T21:45:48+00:00

    I also have the same problem. It doesn't get detected though its working fine.

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  4. Anonymous
    2014-01-11T15:42:43+00:00

    It's one of their new, top of the line keyboards also; that is what makes me angry.

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  5. Anonymous
    2014-01-11T21:11:56+00:00

    I also have the same problem. It doesn't get detected though its working fine.

    Please post a screenshot of Device manager with the Human Interface Devices and Keyboards categories expanded.  It should look like the following:

    Please also post a screenshot of Microsoft Mouse and Keyboard Center, opened to the keyboard section.  The Mouse and Keyboard Center should look something like mine, but with your hardware displayed.

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