Microsoft Mouse and Keyboard Center doesn't recognize Sculpt Comfort Keyboard (Windows 8.1 x64)

UnInstall Bluetooth drivers and re-install Bluetooth drivers meant for Windows 7 or Windows 8.0 in "Windows 7 Compatibility Mode".

I had tried all suggestions and troubleshooting steps including disabling power saving options, doing a factory reset and clean install of Windows 8.0 / 8.1 but I continued to have problems with Microsoft Bluetooth mice (w/o USB dongles) randomly disconnecting. The ONLY solution that worked for me was un-installing existing Bluetooth drivers from Control Panel as well as Device Manager and re-installing Bluetooth drivers meant for Windows 7 or Windows 8.0 in "Windows 7 Compatibility Mode". The key here is installing Bluetooth drivers in "Windows 7 Compatibility Mode" by right-clicking the Bluetooth EXE file > Properties & selecting "Windows 7 Compatibility Mode". Avoid Bluetooth drivers meant for Windows 8.1. Luckily, my touchscreen laptop manufacturer (Acer) had both Windows 7 & Window 8.0 Atheros Bluetooth drivers for my model on their support website. Additional side-benefits I noticed after doing this:

1. All three models of built-in Bluetooth Microsoft mice (Microsoft Scuplt Touch, Sculpt Comfort & Bluetooth Notebook Mouse 5000) started working perfectly without any sudden disconnects or freezing;
2. The overall mouse operations also became lot smoother and predictable;
3. Windows Power Management started working perfectly with the laptop going into sleep / standby nicely and waking up instantly without any lockups or WiFi issues
4. CPU / Fan noise is much quieter-- it seems the Bluetooth drivers installed as I suggest are more "in harmony" with the rest of the system.
5. Everything including the Bluetooth mouse is working great for almost a week since I made these changes. I promptly updated my complete system image backup with the new setup.

I am running win 7 enterprise 64bit with the exact same issues as detailed above/below. Un/re-installed drivers provided on the MS HW site. Is there any support for the various LOCK keys? If not I plan to return to Amazon.

Hi werefrog. No, this doesn't make any sence. So, I've tried: Reinstalling Microsoft Mouse and Keyboard Center from v2.2 to v2.3; Performing a clean boot; Manually installing HID-compliant devices drivers for mouse (which is not present) and keyboard; Disabling and enabling again Legacy USB support in BIOS; Reconnecting wireless receiver between several USB ports, including USB 3.0 ones; Dancing with other BIOS settings and drivers. Nothing helps. So it seems to me like software (MS Mouse Kbd Center) is bad and/or it doesn't either support Windows 8.1 or my keyboard (maybe only without mouse). Anyway, what should work just doesn't work. Maybe the problem is in Intel drivers, but seriously, do I need to uninstall ALL Intel USB drivers for that "kind of software" to work? The site below fixed my Cyborg Mouse and keyboard so it should get you going. I posted how I fixed mine but perhaps yours has a different fix. I left out the 3 w's. tomshardware.com/s/Microsoft+Mouse+and+Keyboard+Center

WHY THE **** is Microsoft not fixing this issue, which has been around since Win 7 was introduced?

MS Mouse KBd Ctr not seeing

the very MS Mouse that

MS 8.1Pro 64b(my setup) has just reported

"MS MOUSE DRIVERS SUCCESSFULLY INSTALLED_ Your Device is Ready to use!" ???????

This is where MS pisses off so many users who say t'**** with 'em, and go to Mac.

Those top keys are not 'lock keys', they are 'hot keys'. They were designed only for Windows 8 and works properly with it, just plug and play.  

The Microsoft Mouse & Keyboard Center does not recognize the single Sculpt Comfort Keyboard. It only recognize the Sculpt Comfort Desktop (mouse + keyboard combo).

This fact upset me initially but not anymore. I am using this keyboard which is excellent, by almost four months and the hot keys are useful, but only in Windows 8. 

The only issue is that without the Microsoft Mouse & Keyboard Center recognizing the Sculpt Comfort Keyboard, you can not know when the Caps and Num Lock are on/off.

...

This is where MS pisses off so many users who say t'**** with 'em, and go to Mac.

And, then, they go through more of the same with the Mac developers. You should have seen the doozies in the latest and greatest version of Mac OS X, complete with several kinds of hardware ceasing to work properly after upgrade.  A few years ago I saw entire labs full of Mac computers get permanently kicked off the network by a single update.  I had to go home, download the fix, once it came out, and then had to install manually on over a hundred machines just to get networking working again.  It was classic.

And then there was that claim about Macs being immune to viruses.  An entire lab was infected with over 50 Mac viruses, and it all started with a single, infected Zip Disk.  Needless to say, we ended up purchasing a license for anti-virus software that everybody said they never would need for Macs.

If you think that you will be immune in the Linux world, good luck with that.  When you can't figure out how to fix something after days of searching the internet for information, and you experience your first Linux users swearing at you, en masse, for not being able to fix what they consider a simple problem to fix, you will begin wonder what happened and what made you switch in the first place.

I understand being frustrated.  Been there; done that.  I now use Windows 8.1, Windows 7, Mac OS X, and Fedora Linux.  There are things that Linux still cannot do properly so from time to time I have to switch to Windows.  Likewise, there are things that Windows and Windows browsers cannot do so I reboot into Linux to do those things.  And, Oh, man! Do I have to deal with some really problematic issues on Linux from time to time, including dependency errors and a range of other problems, up to and including unbootable kernels.  All OSes have problems and issues with hardware from time to time.

But, yes, sometimes the Intel USB software acts up and has to be reinstalled before your mouse will show up properly.  Yeah, sometimes it's just like that.