Microsoft Mouse and Keyboard Center doesn't recognize Sculpt Comfort Keyboard (Windows 8.1 x64)

Anonymous
2013-10-26T18:58:25+00:00

I've recently upgraded my computer, bought Microsoft Sculpt Comfort Keyboard and installed Windows 8.1 x64.

I also installed Microsoft Mouse and Keyboard Center v.2.2, that's offered on the Microsoft Hardware website.

The keyboard works like a charm, but Mouse and Keyboard Center doesn't recognize it.

There's a driver for keyboard in device manager called "Microsoft USB Dual Receiver Wireless Keyboard (Mouse and Keyboard Center)", and there's also a mouse driver called "Microsoft USB Dual Receiver Wireless Mouse (Mouse and Keyboard Center)", though I don't have any wireless mice. There are also two devices under HID devices group, "Microsoft hardware - USB-keyboard" and "Microsoft hardware - USB-mouse". Disabling those mouse drivers doesn't help.

What's wrong and how can I make Mouse and Keyboard Center see my Sculpt Comfort Keyboard?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-03-29T17:45:19+00:00

    ...

    In other words, it fails to recognize Sculpt Comfort Keyboard when it's alone, and recognizes it just in pair with mouse.

    The problem now is that I don't know what to do with single keyboard now ]:->

    Microsoft sells the Sculpt Comfort Desktop, but they are not listed here either: http://www.microsoft.com/hardware/en-us/help/windows-8/troubleshooting/mouse/supported-devices

    Only the Sculpt Comfort MOUSE is there, the Keyboard and Desktop are not. Do you agree?

    That can be called an ackward mistake made by Microsoft for sure.

    Microsoft has updated hardware components.  They are not under obligation to support older hardware constructs when newer is available or when they discontinue an older version or other hardware series.  They aim for backward compatibility but this is not always possible.

    For those with older hardware (yes, even the retail and online stores still sometimes sell outdates hardware) they are recommending uninstalling mouse and keyboard center and using the IntelliPoint Software instead.

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  2. Anonymous
    2014-03-29T17:42:31+00:00

    I've got the same issue here, the Microsoft 2.3 program does not recognize the Sculpt Comfort Keyboard. 

    Instead, it works properly on my desktop.

    And as you guys did, I also noticed that the Sculpt Comfort Keyboard isn't listed at this page: http://www.microsoft.com/hardware/en-us/help/windows-8/troubleshooting/mouse/supported-devices

    I think that is not the explanation but might be the reason of this problem. I can not understand why Microsoft did not include this keyboard (which I liked a lot) on the Microsoft Mouse and Keyboard Center list, even in it's most recent version (2.3.145)

    There is no version 2.3.145 available for download from the official Microsoft hardware support website that I could find anywhere there.  The latest version available is 2.2.173.0.  You may well have installed hidden malware--and as yet unidentifiable because too new for current detection signatures--on your PC from the file download site where you obtained the unofficial driver.  Hopefully not but that is the chance you take when installing unofficial drivers and software from third-party sites.

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  3. Anonymous
    2014-03-29T17:34:49+00:00

    ...

    In other words, it fails to recognize Sculpt Comfort Keyboard when it's alone, and recognizes it just in pair with mouse.

    The problem now is that I don't know what to do with single keyboard now ]:->

    Microsoft sells the Sculpt Comfort Desktop, but they are not listed here either: http://www.microsoft.com/hardware/en-us/help/windows-8/troubleshooting/mouse/supported-devices

    Only the Sculpt Comfort MOUSE is there, the Keyboard and Desktop are not. Do you agree?

    That can be called an awkward mistake made by Microsoft for sure.

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  4. Anonymous
    2014-03-29T17:20:09+00:00

    I've got the same issue here, the Microsoft 2.3 program does not recognize the Sculpt Comfort Keyboard. 

    Instead, it works properly on my desktop.

    And as you guys did, I also noticed that the Sculpt Comfort Keyboard isn't listed at this page: http://www.microsoft.com/hardware/en-us/help/windows-8/troubleshooting/mouse/supported-devices

    I think that is not the explanation but might be the reason of this problem. I can not understand why Microsoft did not include this keyboard (which I liked a lot) on the Microsoft Mouse and Keyboard Center list, even in it's most recent version (2.3.145)

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  5. Anonymous
    2014-03-09T16:05:33+00:00

    I am having the same problem.  I have a new (Oct 2013) HP laptop.  Originally had Win8 64-bit.  Installed MS Sculpt Ergonomic Desktop KB+Mouse.  It automatically (no CD) installed Microsoft Mouse and Keyboard Center 2.2, everything worked great.  Just yesterday (3/8/14) I updated to Win8.1.  Mouse and KB still work just fine.  When I went into Control Panel, Mouse, it gave a message Network Resource not found, but it was the temporary location on C: that the MSM+KBCntr used when it installed.  I had to cancel through that 4 times to get to the Mouse settings.  Clicked on MSM+KBCntr and it said "No device detected.", as in no keyboard detect and no mouse detected.  Yup, you guess it, I had clicked on that using the undetected mouse.

    So let's be totally clear.  This is not a hardware issue.  This is not a "which USB port" issue.  MSM+KBCntr does not work correctly with Win8.1.  It's that simple.  This is what we label as "embarrassing".  Who made the KB+M? MS.  Who provided Microsoft Mouse and Keyboard Center? MS.  Who provided Windows 8.1? MS.

    Come on Microsoft, this kind of incompatibility simply should not have occurred to begin with, and should not be an ongoing issue.

    If this is such a difficult problem for MS to solve, Microsoft can contact me ( bruce at brucereed dotcom ) for my hardware details, but you can't get much more mainstream than an HP laptop less than 6 months old.

    (Yup, there's my email, go ahead and spam me, I'm only getting 200 a day, so ... ).

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