Microsoft Mouse and Keyboard Center doesn't recognize Sculpt Comfort Keyboard (Windows 8.1 x64)

Anonymous
2013-10-26T18:58:25+00:00

I've recently upgraded my computer, bought Microsoft Sculpt Comfort Keyboard and installed Windows 8.1 x64.

I also installed Microsoft Mouse and Keyboard Center v.2.2, that's offered on the Microsoft Hardware website.

The keyboard works like a charm, but Mouse and Keyboard Center doesn't recognize it.

There's a driver for keyboard in device manager called "Microsoft USB Dual Receiver Wireless Keyboard (Mouse and Keyboard Center)", and there's also a mouse driver called "Microsoft USB Dual Receiver Wireless Mouse (Mouse and Keyboard Center)", though I don't have any wireless mice. There are also two devices under HID devices group, "Microsoft hardware - USB-keyboard" and "Microsoft hardware - USB-mouse". Disabling those mouse drivers doesn't help.

What's wrong and how can I make Mouse and Keyboard Center see my Sculpt Comfort Keyboard?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-11-05T19:22:49+00:00

    Well, my Sculpt Comfort Keyboard still isn't recognized by the poorly-programmed Microsoft Mouse and Keyboard Center.

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  2. Anonymous
    2013-10-30T20:47:35+00:00

    Hi werefrog.

    No, this doesn't make any sence.

    So, I've tried:

    1. Reinstalling Microsoft Mouse and Keyboard Center from v2.2 to v2.3;
    2. Performing a clean boot;
    3. Manually installing HID-compliant devices drivers for mouse (which is not present) and keyboard;
    4. Disabling and enabling again Legacy USB support in BIOS;
    5. Reconnecting wireless receiver between several USB ports, including USB 3.0 ones;
    6. Dancing with other BIOS settings and drivers.

    Nothing helps. So it seems to me like software (MS Mouse & Kbd Center) is bad and/or it doesn't either support Windows 8.1 or my keyboard (maybe only without mouse).

    Anyway, what should work just doesn't work. Maybe the problem is in Intel drivers, but seriously, do I need to uninstall ALL Intel USB drivers for that "kind of software" to work?

    The site below fixed my Cyborg Mouse and keyboard so it should get you going. I posted how I fixed mine but perhaps yours has a different fix. I left out the 3 w's.

    tomshardware.com/s/Microsoft+Mouse+and+Keyboard+Center

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  3. Anonymous
    2013-10-30T20:03:36+00:00

    Hi werefrog.

    No, this doesn't make any sence.

    So, I've tried:

    1. Reinstalling Microsoft Mouse and Keyboard Center from v2.2 to v2.3;
    2. Performing a clean boot;
    3. Manually installing HID-compliant devices drivers for mouse (which is not present) and keyboard;
    4. Disabling and enabling again Legacy USB support in BIOS;
    5. Reconnecting wireless receiver between several USB ports, including USB 3.0 ones;
    6. Dancing with other BIOS settings and drivers.

    Nothing helps. So it seems to me like software (MS Mouse & Kbd Center) is bad and/or it doesn't either support Windows 8.1 or my keyboard (maybe only without mouse).

    Anyway, what should work just doesn't work. Maybe the problem is in Intel drivers, but seriously, do I need to uninstall ALL Intel USB drivers for that "kind of software" to work?

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  4. Anonymous
    2013-10-30T19:58:12+00:00

    Hi Jessen,

    No, this doesn't help. Please see below my answer to werefrog.

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  5. Anonymous
    2013-10-29T11:24:47+00:00

    The Driver is missing.

    With the keyboard plugged in (and not responding) go to Control Panel > System > Device Manager.

    You should see two entries for the keyboard accompanied by exclamation marks in the Human Interface section.

    Right click one of the entries and select Update Driver, then select browse my computer for driver software.

    Select 'Let me pick from a list...' From the list you are presented with, select either USB-Human Interface Device or HID-compliant device and click next. Repeat for the other entry and the computer should now see your keyboard as a basic USB keyboard.

    Then you can install any Drivers that came with Microsoft Mouse and Keyboard.

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