Hi Jaxx,
Microsoft has issued a fix for your error: http://support.microsoft.com/kb/2969339
After you install it, the rest of the updates should download automatically.
Error Code 80073712 Windows update Win 8.1 x64
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Ok so here are the system specs
After the last update and restart. I am unable to use Windows update.
I have tried the troubleshooting steps but the problem still exists.
SFC returns no problem at all.
Problem occurring for updates KB2936068 and KB2919355
Using their standalone installer isn't working either.
--------- | --------- | --------------- | -------------------
Package Identity
| State | Release Type | Install Time
--------- | --------- | --------------- | -------------------
Microsoft-Windows-CameraCodec-Package~31bf3856ad364e35~amd64~~6.3.9600.16453
| Installed | Update | 11-12-2013 01:33:PM
Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-GB~6.3.9
600.16384 | Installed | Language Pack | 30-09-2013 03:56:AM
Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.3.9600.16384
| Installed | Foundation | 22-08-2013 02:46:PM
Package_for_KB2843630~31bf3856ad364e35~amd64~~6.3.3.0
| Installed | Update | 15-02-2014 10:59:PM
Package_for_KB2862152~31bf3856ad364e35~amd64~~6.3.1.1
| Installed | Security Update | 23-11-2013 08:02:PM
Package_for_KB2868626~31bf3856ad364e35~amd64~~6.3.1.2
| Installed | Security Update | 23-11-2013 08:02:PM
Package_for_KB2876331~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Security Update | 23-11-2013 08:02:PM
Package_for_KB2883200~31bf3856ad364e35~amd64~~6.3.1.18
| Installed | Update | 30-09-2013 04:25:AM
Package_for_KB2884101~31bf3856ad364e35~amd64~~6.3.1.9
| Installed | Update | 27-10-2013 11:10:PM
Package_for_KB2884846~31bf3856ad364e35~amd64~~6.3.1.4
| Installed | Update | 27-10-2013 11:10:PM
Package_for_KB2887595~31bf3856ad364e35~amd64~~6.3.2.0
| Installed | Update | 23-11-2013 08:02:PM
Package_for_KB2889543~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 30-09-2013 04:25:AM
Package_for_KB2891214~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 28-10-2013 04:32:AM
Package_for_KB2892074~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Security Update | 11-12-2013 01:33:PM
Package_for_KB2893294~31bf3856ad364e35~amd64~~6.3.1.1
| Installed | Security Update | 14-12-2013 01:38:PM
Package_for_KB2894029~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 30-09-2013 04:25:AM
Package_for_KB2894179~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 30-09-2013 04:25:AM
Package_for_KB2894853~31bf3856ad364e35~amd64~~6.3.1.3
| Installed | Update | 17-03-2014 07:41:PM
Package_for_KB2898514~31bf3856ad364e35~amd64~~6.3.1.2
| Installed | Update | 23-11-2013 08:02:PM
Package_for_KB2898868~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Security Update | 15-02-2014 10:59:PM
Package_for_KB2898871~31bf3856ad364e35~amd64~~6.3.1.1
| Installed | Security Update | 15-02-2014 10:59:PM
Package_for_KB2900986~31bf3856ad364e35~amd64~~6.3.1.2
| Installed | Security Update | 13-11-2013 09:41:PM
Package_for_KB2901125~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Security Update | 15-02-2014 10:59:PM
Package_for_KB2901128~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Security Update | 15-02-2014 10:59:PM
Package_for_KB2902892~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 01-11-2013 07:45:PM
Package_for_KB2903939~31bf3856ad364e35~amd64~~6.3.1.2
| Installed | Update | 18-12-2013 08:08:PM
Package_for_KB2904266~31bf3856ad364e35~amd64~~6.3.1.1
| Installed | Update | 11-12-2013 01:33:PM
Package_for_KB2904440~31bf3856ad364e35~amd64~~6.3.1.1
| Installed | Update | 28-01-2014 11:26:PM
Package_for_KB2908816~31bf3856ad364e35~amd64~~6.3.1.1
| Installed | Update | 15-02-2014 10:59:PM
Package_for_KB2909210~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Security Update | 15-02-2014 10:59:PM
Package_for_KB2909569~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 11-12-2013 01:32:PM
Package_for_KB2909921~31bf3856ad364e35~amd64~~6.3.1.5
| Installed | Security Update | 15-02-2014 10:59:PM
Package_for_KB2911106~31bf3856ad364e35~amd64~~6.3.1.3
| Installed | Update | 24-02-2014 12:03:PM
Package_for_KB2912390~31bf3856ad364e35~amd64~~6.3.1.3
| Installed | Security Update | 15-02-2014 10:59:PM
Package_for_KB2913152~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 11-12-2013 01:33:PM
Package_for_KB2913270~31bf3856ad364e35~amd64~~6.3.1.1
| Installed | Update | 18-01-2014 07:54:PM
Package_for_KB2913760~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 17-03-2014 07:41:PM
Package_for_KB2916036~31bf3856ad364e35~amd64~~6.3.1.2
| Installed | Security Update | 15-02-2014 10:59:PM
Package_for_KB2917929~31bf3856ad364e35~amd64~~6.3.1.2
| Installed | Update | 15-02-2014 10:59:PM
Package_for_KB2917993~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 18-01-2014 07:54:PM
Package_for_KB2919394~31bf3856ad364e35~amd64~~6.3.1.3
| Installed | Update | 29-03-2014 08:17:PM
Package_for_KB2919442~31bf3856ad364e35~amd64~~6.3.1.8
| Installed | Update | 17-03-2014 07:41:PM
Package_for_KB2919907~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 15-02-2014 10:59:PM
Package_for_KB2922229~31bf3856ad364e35~amd64~~6.3.1.3
| Installed | Security Update | 10-04-2014 12:42:PM
Package_for_KB2923300~31bf3856ad364e35~amd64~~6.3.1.1
| Installed | Update | 15-02-2014 10:59:PM
Package_for_KB2923528~31bf3856ad364e35~amd64~~6.3.1.1
| Installed | Update | 15-02-2014 10:59:PM
Package_for_KB2923768~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 15-02-2014 10:59:PM
Package_for_KB2925418~31bf3856ad364e35~amd64~~6.3.1.4
| Installed | Security Update | 17-03-2014 07:41:PM
Package_for_KB2928680~31bf3856ad364e35~amd64~~6.3.1.2
| Installed | Update | 17-03-2014 07:41:PM
Package_for_KB2929961~31bf3856ad364e35~amd64~~6.3.1.2
| Installed | Security Update | 17-03-2014 07:41:PM
Package_for_KB2930275~31bf3856ad364e35~amd64~~6.3.1.1
| Installed | Security Update | 17-03-2014 07:41:PM
Package_for_KB2934802~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 24-02-2014 12:03:PM
Package_for_KB2938527~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 17-03-2014 07:41:PM
Package_for_KB2939087~31bf3856ad364e35~amd64~~6.3.1.1
| Installed | Update | 10-04-2014 12:42:PM
Package_for_KB2942844~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 10-04-2014 12:42:PM
Package_for_KB976002~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 06-12-2013 12:17:AM
The operation completed successfully.
Windows for home | Previous Windows versions | Windows update
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
95 additional answers
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Anonymous
2014-05-12T17:02:28+00:00 Jaxx,
You can relax a bit. Microsoft just extended the deadline to install KB2919355 to June 10.
More info here: http://www.infoworld.com/t/microsoft-windows/microsoft-extends-windows-81-updatekb-2919355-deadline-242339
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Anonymous
2014-05-17T10:41:28+00:00 Thanks for the update.
I tried the steps that u mentioned earlier and ended up with 2 errors one of them being 80073712
Also like I mentioned before, other updates seem to be installing fine.
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Anonymous
2014-05-17T12:29:36+00:00 Jaxx,
One of the Mods posted a few suggestions for resolving the 80073712 error: http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/error-0x80073712-when-installing-kb-2919355/c5a08cdf-6e41-4b67-b2ae-68f542070840?tm=1400095501902
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Anonymous
2014-05-17T13:38:35+00:00 I have already tried that.
This is what I just did as I read in another thread.
Uninstall Customization software(stardock fences)
Uninstall virtual drive software.
Reboot.
Disable antivirus.
Disable start up items and do a clean boot.
Try installing using the standalone package.
This didn't work either.