Error Code 80073712 Windows update Win 8.1 x64

Anonymous
2014-04-16T19:45:03+00:00

Ok so here are the system specs

After the last update and restart. I am unable to use Windows update.

I have tried the troubleshooting steps but the problem still exists.

SFC returns no problem at all.

Problem occurring for updates KB2936068 and KB2919355

Using their standalone installer isn't working either.

--------- | --------- | --------------- | -------------------

Package Identity

          | State     | Release Type    | Install Time

--------- | --------- | --------------- | -------------------

Microsoft-Windows-CameraCodec-Package~31bf3856ad364e35~amd64~~6.3.9600.16453

          | Installed | Update          | 11-12-2013 01:33:PM

Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-GB~6.3.9

600.16384 | Installed | Language Pack   | 30-09-2013 03:56:AM

Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.3.9600.16384

          | Installed | Foundation      | 22-08-2013 02:46:PM

Package_for_KB2843630~31bf3856ad364e35~amd64~~6.3.3.0

          | Installed | Update          | 15-02-2014 10:59:PM

Package_for_KB2862152~31bf3856ad364e35~amd64~~6.3.1.1

          | Installed | Security Update | 23-11-2013 08:02:PM

Package_for_KB2868626~31bf3856ad364e35~amd64~~6.3.1.2

          | Installed | Security Update | 23-11-2013 08:02:PM

Package_for_KB2876331~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Security Update | 23-11-2013 08:02:PM

Package_for_KB2883200~31bf3856ad364e35~amd64~~6.3.1.18

          | Installed | Update          | 30-09-2013 04:25:AM

Package_for_KB2884101~31bf3856ad364e35~amd64~~6.3.1.9

          | Installed | Update          | 27-10-2013 11:10:PM

Package_for_KB2884846~31bf3856ad364e35~amd64~~6.3.1.4

          | Installed | Update          | 27-10-2013 11:10:PM

Package_for_KB2887595~31bf3856ad364e35~amd64~~6.3.2.0

          | Installed | Update          | 23-11-2013 08:02:PM

Package_for_KB2889543~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 30-09-2013 04:25:AM

Package_for_KB2891214~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 28-10-2013 04:32:AM

Package_for_KB2892074~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Security Update | 11-12-2013 01:33:PM

Package_for_KB2893294~31bf3856ad364e35~amd64~~6.3.1.1

          | Installed | Security Update | 14-12-2013 01:38:PM

Package_for_KB2894029~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 30-09-2013 04:25:AM

Package_for_KB2894179~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 30-09-2013 04:25:AM

Package_for_KB2894853~31bf3856ad364e35~amd64~~6.3.1.3

          | Installed | Update          | 17-03-2014 07:41:PM

Package_for_KB2898514~31bf3856ad364e35~amd64~~6.3.1.2

          | Installed | Update          | 23-11-2013 08:02:PM

Package_for_KB2898868~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Security Update | 15-02-2014 10:59:PM

Package_for_KB2898871~31bf3856ad364e35~amd64~~6.3.1.1

          | Installed | Security Update | 15-02-2014 10:59:PM

Package_for_KB2900986~31bf3856ad364e35~amd64~~6.3.1.2

          | Installed | Security Update | 13-11-2013 09:41:PM

Package_for_KB2901125~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Security Update | 15-02-2014 10:59:PM

Package_for_KB2901128~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Security Update | 15-02-2014 10:59:PM

Package_for_KB2902892~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 01-11-2013 07:45:PM

Package_for_KB2903939~31bf3856ad364e35~amd64~~6.3.1.2

          | Installed | Update          | 18-12-2013 08:08:PM

Package_for_KB2904266~31bf3856ad364e35~amd64~~6.3.1.1

          | Installed | Update          | 11-12-2013 01:33:PM

Package_for_KB2904440~31bf3856ad364e35~amd64~~6.3.1.1

          | Installed | Update          | 28-01-2014 11:26:PM

Package_for_KB2908816~31bf3856ad364e35~amd64~~6.3.1.1

          | Installed | Update          | 15-02-2014 10:59:PM

Package_for_KB2909210~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Security Update | 15-02-2014 10:59:PM

Package_for_KB2909569~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 11-12-2013 01:32:PM

Package_for_KB2909921~31bf3856ad364e35~amd64~~6.3.1.5

          | Installed | Security Update | 15-02-2014 10:59:PM

Package_for_KB2911106~31bf3856ad364e35~amd64~~6.3.1.3

          | Installed | Update          | 24-02-2014 12:03:PM

Package_for_KB2912390~31bf3856ad364e35~amd64~~6.3.1.3

          | Installed | Security Update | 15-02-2014 10:59:PM

Package_for_KB2913152~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 11-12-2013 01:33:PM

Package_for_KB2913270~31bf3856ad364e35~amd64~~6.3.1.1

          | Installed | Update          | 18-01-2014 07:54:PM

Package_for_KB2913760~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 17-03-2014 07:41:PM

Package_for_KB2916036~31bf3856ad364e35~amd64~~6.3.1.2

          | Installed | Security Update | 15-02-2014 10:59:PM

Package_for_KB2917929~31bf3856ad364e35~amd64~~6.3.1.2

          | Installed | Update          | 15-02-2014 10:59:PM

Package_for_KB2917993~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 18-01-2014 07:54:PM

Package_for_KB2919394~31bf3856ad364e35~amd64~~6.3.1.3

          | Installed | Update          | 29-03-2014 08:17:PM

Package_for_KB2919442~31bf3856ad364e35~amd64~~6.3.1.8

          | Installed | Update          | 17-03-2014 07:41:PM

Package_for_KB2919907~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 15-02-2014 10:59:PM

Package_for_KB2922229~31bf3856ad364e35~amd64~~6.3.1.3

          | Installed | Security Update | 10-04-2014 12:42:PM

Package_for_KB2923300~31bf3856ad364e35~amd64~~6.3.1.1

          | Installed | Update          | 15-02-2014 10:59:PM

Package_for_KB2923528~31bf3856ad364e35~amd64~~6.3.1.1

          | Installed | Update          | 15-02-2014 10:59:PM

Package_for_KB2923768~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 15-02-2014 10:59:PM

Package_for_KB2925418~31bf3856ad364e35~amd64~~6.3.1.4

          | Installed | Security Update | 17-03-2014 07:41:PM

Package_for_KB2928680~31bf3856ad364e35~amd64~~6.3.1.2

          | Installed | Update          | 17-03-2014 07:41:PM

Package_for_KB2929961~31bf3856ad364e35~amd64~~6.3.1.2

          | Installed | Security Update | 17-03-2014 07:41:PM

Package_for_KB2930275~31bf3856ad364e35~amd64~~6.3.1.1

          | Installed | Security Update | 17-03-2014 07:41:PM

Package_for_KB2934802~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 24-02-2014 12:03:PM

Package_for_KB2938527~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 17-03-2014 07:41:PM

Package_for_KB2939087~31bf3856ad364e35~amd64~~6.3.1.1

          | Installed | Update          | 10-04-2014 12:42:PM

Package_for_KB2942844~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 10-04-2014 12:42:PM

Package_for_KB976002~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 06-12-2013 12:17:AM

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Windows for home | Previous Windows versions | Windows update

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Answer accepted by question author
Anonymous
2014-06-15T08:31:47+00:00

Hi Jaxx,

Microsoft has issued a fix for your error: http://support.microsoft.com/kb/2969339

After you install it, the rest of the updates should download automatically.

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  1. Anonymous
    2014-05-02T14:35:53+00:00

    Removed all of them and the problem still remains.

    On another note, I noticed Windows Update installed an update to Flash player for IE which means Windows update is working, but these 2 updates wont install.

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  2. Anonymous
    2014-04-28T20:29:53+00:00

    Thanks I hadn't thought of that.

    One problem though, it is detecting a lot of legit stuff as malware or PUP including my Google Chrome preferences file and some extensions.

    Also most of the stuff found says PUP and a few Adware.

    I think you'll have to consider removing all that stuff to eliminate it as the cause of the problem. If after deleting it all, the problem persists, you can reinstall them again.

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  3. Anonymous
    2014-04-28T20:13:43+00:00

    Thanks I hadn't thought of that.

    One problem though, it is detecting a lot of legit stuff as malware or PUP including my Google Chrome preferences file and some extensions.

    Also most of the stuff found says PUP and a few Adware.

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  4. Anonymous
    2014-04-27T12:01:41+00:00

    Jaxx,

    I think we have to rule out malware as the cause of these problems, so could you please download the free version of Malwarebytes from the following link and then run a full system scan: http://www.malwarebytes.org/downloads/#tools

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