Error Code 80073712 Windows update Win 8.1 x64

Anonymous

Ok so here are the system specs

After the last update and restart. I am unable to use Windows update.

I have tried the troubleshooting steps but the problem still exists.

SFC returns no problem at all.

Problem occurring for updates KB2936068 and KB2919355

Using their standalone installer isn't working either.

--------- | --------- | --------------- | -------------------

Package Identity

| State | Release Type | Install Time

--------- | --------- | --------------- | -------------------

Microsoft-Windows-CameraCodec-Package~31bf3856ad364e35~amd64~~6.3.9600.16453

| Installed | Update | 11-12-2013 01:33:PM

Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-GB~6.3.9

600.16384 | Installed | Language Pack | 30-09-2013 03:56:AM

Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.3.9600.16384

| Installed | Foundation | 22-08-2013 02:46:PM

Package_for_KB2843630~31bf3856ad364e35~amd64~~6.3.3.0

| Installed | Update | 15-02-2014 10:59:PM

Package_for_KB2862152~31bf3856ad364e35~amd64~~6.3.1.1

| Installed | Security Update | 23-11-2013 08:02:PM

Package_for_KB2868626~31bf3856ad364e35~amd64~~6.3.1.2

| Installed | Security Update | 23-11-2013 08:02:PM

Package_for_KB2876331~31bf3856ad364e35~amd64~~6.3.1.0

| Installed | Security Update | 23-11-2013 08:02:PM

Package_for_KB2883200~31bf3856ad364e35~amd64~~6.3.1.18

| Installed | Update | 30-09-2013 04:25:AM

Package_for_KB2884101~31bf3856ad364e35~amd64~~6.3.1.9

| Installed | Update | 27-10-2013 11:10:PM

Package_for_KB2884846~31bf3856ad364e35~amd64~~6.3.1.4

| Installed | Update | 27-10-2013 11:10:PM

Package_for_KB2887595~31bf3856ad364e35~amd64~~6.3.2.0

| Installed | Update | 23-11-2013 08:02:PM

Package_for_KB2889543~31bf3856ad364e35~amd64~~6.3.1.0

| Installed | Update | 30-09-2013 04:25:AM

Package_for_KB2891214~31bf3856ad364e35~amd64~~6.3.1.0

| Installed | Update | 28-10-2013 04:32:AM

Package_for_KB2892074~31bf3856ad364e35~amd64~~6.3.1.0

| Installed | Security Update | 11-12-2013 01:33:PM

Package_for_KB2893294~31bf3856ad364e35~amd64~~6.3.1.1

| Installed | Security Update | 14-12-2013 01:38:PM

Package_for_KB2894029~31bf3856ad364e35~amd64~~6.3.1.0

| Installed | Update | 30-09-2013 04:25:AM

Package_for_KB2894179~31bf3856ad364e35~amd64~~6.3.1.0

| Installed | Update | 30-09-2013 04:25:AM

Package_for_KB2894853~31bf3856ad364e35~amd64~~6.3.1.3

| Installed | Update | 17-03-2014 07:41:PM

Package_for_KB2898514~31bf3856ad364e35~amd64~~6.3.1.2

| Installed | Update | 23-11-2013 08:02:PM

Package_for_KB2898868~31bf3856ad364e35~amd64~~6.3.1.0

| Installed | Security Update | 15-02-2014 10:59:PM

Package_for_KB2898871~31bf3856ad364e35~amd64~~6.3.1.1

| Installed | Security Update | 15-02-2014 10:59:PM

Package_for_KB2900986~31bf3856ad364e35~amd64~~6.3.1.2

| Installed | Security Update | 13-11-2013 09:41:PM

Package_for_KB2901125~31bf3856ad364e35~amd64~~6.3.1.0

| Installed | Security Update | 15-02-2014 10:59:PM

Package_for_KB2901128~31bf3856ad364e35~amd64~~6.3.1.0

| Installed | Security Update | 15-02-2014 10:59:PM

Package_for_KB2902892~31bf3856ad364e35~amd64~~6.3.1.0

| Installed | Update | 01-11-2013 07:45:PM

Package_for_KB2903939~31bf3856ad364e35~amd64~~6.3.1.2

| Installed | Update | 18-12-2013 08:08:PM

Package_for_KB2904266~31bf3856ad364e35~amd64~~6.3.1.1

| Installed | Update | 11-12-2013 01:33:PM

Package_for_KB2904440~31bf3856ad364e35~amd64~~6.3.1.1

| Installed | Update | 28-01-2014 11:26:PM

Package_for_KB2908816~31bf3856ad364e35~amd64~~6.3.1.1

| Installed | Update | 15-02-2014 10:59:PM

Package_for_KB2909210~31bf3856ad364e35~amd64~~6.3.1.0

| Installed | Security Update | 15-02-2014 10:59:PM

Package_for_KB2909569~31bf3856ad364e35~amd64~~6.3.1.0

| Installed | Update | 11-12-2013 01:32:PM

Package_for_KB2909921~31bf3856ad364e35~amd64~~6.3.1.5

| Installed | Security Update | 15-02-2014 10:59:PM

Package_for_KB2911106~31bf3856ad364e35~amd64~~6.3.1.3

| Installed | Update | 24-02-2014 12:03:PM

Package_for_KB2912390~31bf3856ad364e35~amd64~~6.3.1.3

| Installed | Security Update | 15-02-2014 10:59:PM

Package_for_KB2913152~31bf3856ad364e35~amd64~~6.3.1.0

| Installed | Update | 11-12-2013 01:33:PM

Package_for_KB2913270~31bf3856ad364e35~amd64~~6.3.1.1

| Installed | Update | 18-01-2014 07:54:PM

Package_for_KB2913760~31bf3856ad364e35~amd64~~6.3.1.0

| Installed | Update | 17-03-2014 07:41:PM

Package_for_KB2916036~31bf3856ad364e35~amd64~~6.3.1.2

| Installed | Security Update | 15-02-2014 10:59:PM

Package_for_KB2917929~31bf3856ad364e35~amd64~~6.3.1.2

| Installed | Update | 15-02-2014 10:59:PM

Package_for_KB2917993~31bf3856ad364e35~amd64~~6.3.1.0

| Installed | Update | 18-01-2014 07:54:PM

Package_for_KB2919394~31bf3856ad364e35~amd64~~6.3.1.3

| Installed | Update | 29-03-2014 08:17:PM

Package_for_KB2919442~31bf3856ad364e35~amd64~~6.3.1.8

| Installed | Update | 17-03-2014 07:41:PM

Package_for_KB2919907~31bf3856ad364e35~amd64~~6.3.1.0

| Installed | Update | 15-02-2014 10:59:PM

Package_for_KB2922229~31bf3856ad364e35~amd64~~6.3.1.3

| Installed | Security Update | 10-04-2014 12:42:PM

Package_for_KB2923300~31bf3856ad364e35~amd64~~6.3.1.1

| Installed | Update | 15-02-2014 10:59:PM

Package_for_KB2923528~31bf3856ad364e35~amd64~~6.3.1.1

| Installed | Update | 15-02-2014 10:59:PM

Package_for_KB2923768~31bf3856ad364e35~amd64~~6.3.1.0

| Installed | Update | 15-02-2014 10:59:PM

Package_for_KB2925418~31bf3856ad364e35~amd64~~6.3.1.4

| Installed | Security Update | 17-03-2014 07:41:PM

Package_for_KB2928680~31bf3856ad364e35~amd64~~6.3.1.2

| Installed | Update | 17-03-2014 07:41:PM

Package_for_KB2929961~31bf3856ad364e35~amd64~~6.3.1.2

| Installed | Security Update | 17-03-2014 07:41:PM

Package_for_KB2930275~31bf3856ad364e35~amd64~~6.3.1.1

| Installed | Security Update | 17-03-2014 07:41:PM

Package_for_KB2934802~31bf3856ad364e35~amd64~~6.3.1.0

| Installed | Update | 24-02-2014 12:03:PM

Package_for_KB2938527~31bf3856ad364e35~amd64~~6.3.1.0

| Installed | Update | 17-03-2014 07:41:PM

Package_for_KB2939087~31bf3856ad364e35~amd64~~6.3.1.1

| Installed | Update | 10-04-2014 12:42:PM

Package_for_KB2942844~31bf3856ad364e35~amd64~~6.3.1.0

| Installed | Update | 10-04-2014 12:42:PM

Package_for_KB976002~31bf3856ad364e35~amd64~~6.3.1.0

| Installed | Update | 06-12-2013 12:17:AM

The operation completed successfully.

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Answer accepted by question author

Anonymous

Hi Jaxx,

Microsoft has issued a fix for your error: http://support.microsoft.com/kb/2969339

After you install it, the rest of the updates should download automatically.

0 comments

95 additional answers

Anonymous

2014-05-07T15:10:25+00:00

wasted a good part of the day Googling, and trying things to no avail.

Try some diagnosis? I would still like to see what this 0x80073712 really means. If we knew what it meant there would be a better chance of devising an effective workaround. (SOP for end users of closed source software.)

Would love to contribute anything I can, any log files I can search through?

DSIM offers up this:

2014-05-07 11:01:46, Error DISM DISM Package Manager: PID=5560 TID=4088 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x80240021)

2014-05-07 11:01:46, Error DISM DISM Package Manager: PID=5560 TID=4088 Failed processing package changes with session option CbsSessionOptionRepairStoreCorruption - CDISMPackageManager::RestoreHealth(hr:0x80240021)

2014-05-07 11:01:46, Error DISM DISM Package Manager: PID=5560 TID=4088 Failed to restore the image health. - CPackageManagerCLIHandler::ProcessCmdLine_CleanupImage(hr:0x80240021)

2014-05-07 11:01:46, Error DISM DISM Package Manager: PID=5560 TID=4088 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x80240021)

2014-05-07 11:01:46, Info DISM DISM Package Manager: PID=5560 TID=4088 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine

2014-05-07 11:01:46, Error DISM DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=80240021

CBS offers up:

2014-05-07 13:30:50, Error CSI 0000064d@2014/5/7:12:30:50.973 (F) base\wcp\componentstore\deltastore.cpp(2480): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::EnsureComponentFullyPresent expression: (null)

[gle=0x80004005]

2014-05-07 13:30:50, Info CBS Added C:\Windows\Logs\CBS\CBS.log to WER report.

2014-05-07 13:30:51, Info CBS Added C:\Windows\Logs\CBS\CbsPersist_20140507115150.log to WER report.

2014-05-07 13:30:51, Info CBS Added C:\Windows\Logs\CBS\CbsPersist_20140507101955.log to WER report.

2014-05-07 13:30:51, Info CBS Added C:\Windows\Logs\CBS\CbsPersist_20140507083946.log to WER report.

2014-05-07 13:30:51, Info CBS Added C:\Windows\Logs\CBS\CbsPersist_20140507081757.log to WER report.

2014-05-07 13:30:51, Info CBS Added C:\Windows\Logs\CBS\CbsPersist_20140507072206.cab to WER report.

2014-05-07 13:30:51, Info CBS Not able to add pending.xml to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

2014-05-07 13:30:51, Info CBS Not able to add pending.xml.bad to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

2014-05-07 13:30:51, Info CBS Not able to add SCM.EVM to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

2014-05-07 13:30:57, Error CSI 0000064e (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4584798# from CFileInstaller::DoComponentOperation(...)[gle=0xd015001a]

2014-05-07 13:30:57, Error CSI 0000064f (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4584776# from CFileInstaller::ProcessComponentChange(...)[gle=0xd015001a]

2014-05-07 13:30:57, Error CSI 00000650 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4584775# from PrimitiveInstaller::CCoordinator::ProcessChange(Change 6.3.9600.16460 -> 6.3.9600.17031 for intelpep.inf, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral)[gle=0xd015001a]

2014-05-07 13:30:57, Info CSI 000000ae SMI Primitive Installer [done]

2014-05-07 13:30:57, Error CSI 00000651 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #2318289# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd015001a]

2014-05-07 13:30:57, Error CSI 00000652 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #2318288# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd015001a]

2014-05-07 13:30:57, Error CSI 00000653 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #2318287# from CCSDirectTransaction::ExamineTransaction(...)[gle=0xd015001a]

2014-05-07 13:30:57, Error CSI 00000654 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #2318286# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0xd015001a]
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Anonymous

2014-05-07T14:34:05+00:00

wasted a good part of the day Googling, and trying things to no avail.

Try some diagnosis? I would still like to see what this 0x80073712 really means. If we knew what it meant there would be a better chance of devising an effective workaround. (SOP for end users of closed source software.)
Was this answer helpful?

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Anonymous

2014-05-07T13:13:02+00:00

Downloaded the latest 2919355.msu and attempted by hand, still fails with 0x80073712, tried running the diagnostic tool, but that couldn't fix anything up.

Like many, it appears, I've wasted a good part of the day Googling, and trying things to no avail. Machine came with Windows 8 installed, has been kept up to date, and has only ever run Microsoft Security Essentials.

'Refreshing' my PC isn't a terribly attractive idea, getting apps reinstalled is a non trivial exercise.
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Anonymous

2014-05-07T12:17:20+00:00

It seems like Microsoft can't get enough of their own errors. And yes it still fails with the same error.

http://www.infoworld.com/t/microsoft-windows/the-new-kb-2919355-windows-81-update-causes-more-problems-it-fixes-242016

http://answers.microsoft.com/en-us/windows/forum/windows8\_1-windows\_update/windows-81-update-1-failing-to-install-with-errors/c3071122-e903-4775-b659-e98784bc786c?page=88
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