Error Code 80073712 Windows update Win 8.1 x64

Hello all and especially Xircal,

WinUpdate8.1 (KB...712) Finally installed automatically. Xircal had warned me the other day about not "resetting" my PC because MS was coming out with a "fix" according to this week's InfoWorld. Lo and Behold the fixed update installed itself.

FYI though, I had prevented MalWareBytes Premium from running with Windows, and was notified about rebooting from the Win8.1 menu screen - whereas I run Stardock's Start8 desktop. It is very unfortunate that many are still having problems with this update. Last week after 18 install failures, MS Tech support tried everything remotely (most of which I had already done) and then talked me into MS Assure with 1 year TS for a paltry $149. After stewing overnight, I successfully cancelled the charge the next day thinking "why should I have to pay for a bungled MS mistake".

This debacle has restored my complete lack of confidence in MS who care little about the average consumer and only about the bottom line. With every version of Windows since the 90's on almost 20 PCs, I draw closer and closer to Macs, Linux Ubuntu, Chrome, and any other OS rather than one from MS!

Hi Jaxx,

Not having much luck are you.

There's a possibility the following may work (did for somebody else with the same problem).

1. Right click the Start button and go to Control Panel.
2. If you have the Category view, change it to "Small icons" top right and then click the link to Troubleshooting.
3. In the next menu, click the link to "View All" top left.
4. At the bottom of the list, you'll find the Windows Update troubleshooter.

If you run that, it should fix the problem.

If it doesn't, Microsoft has just published a new troubleshooting article which might help: http://windows.microsoft.com/en-us/windows-8/install-latest-update-windows-8-1

Scroll down to: Troubleshoot problems installing the update

2014-05-07 11:01:46, Error                 DISM   DISM Package Manager: PID=5560 TID=4088 Failed to restore the image health. - CPackageManagerCLIHandler::ProcessCmdLine_CleanupImage(hr:0x80240021)

2014-05-07 13:30:50, Error                 CSI    0000064d@2014/5/7:12:30:50.973 (F) base\wcp\componentstore\deltastore.cpp(2480): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::EnsureComponentFullyPresent expression: (null)

[gle=0x80004005]

What's the context?  E.g. was that a manual execution of dism /cleanup-image  or something that a failed install might have tried as a recovery procedure?

Obviously, by the timestamps, the DISM and CBS log entries being examined are unrelated, so again, what was the context?  

You could use other higher level logs such as  ReportingEvents.log  or  WindowsUpdate.log  or an install log to clarify.   For best results from future tests I would use ProcMon to both correlate and supplement all the diagnostic sources that you have.

However, if we would believe the CBS.log clues "STATUS_SXS_COMPONENT_STORE_CORRUPT" and "EnsureComponentFullyPresent"  instead of trying something that might be destructive and create a worse problem, e.g. RestoreHealth, how about first trying some of the diagnostic procedures that DISM allows?

Ref:

http://technet.microsoft.com/en-us/library/hh825265.aspx

Use /CheckHealth to check whether the image has been flagged as corrupted by a failed process and whether the corruption can be repaired.

Use /ScanHealth to scan the image for component store corruption. This operation will take several minutes.

Use /AnalyzeComponentStore to create a report of the component store. For more information about the report and how to use the information provided in the report, see http://go.microsoft.com/fwlink/?LinkId=293367.

I suspect those were just listed alphabetically.  FWIW that is the order that I would try them.

Also, do you have an image backup to fall back to in case your experiments don't work but result in more irreversible corruption?

HTH

Robert

            wasted a good part of the day Googling, and trying things to no avail.

       

Try some diagnosis?  I would still like to see what this 0x80073712 really means.  If we knew what it meant there would be a better chance of devising an effective workaround.  (SOP for end users of closed source software.)

Would love to contribute anything I can, any log files I can search through?

DSIM offers up this:

2014-05-07 11:01:46, Error                 DISM   DISM Package Manager: PID=5560 TID=4088 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x80240021)

2014-05-07 11:01:46, Error                 DISM   DISM Package Manager: PID=5560 TID=4088 Failed processing package changes with session option CbsSessionOptionRepairStoreCorruption - CDISMPackageManager::RestoreHealth(hr:0x80240021)

2014-05-07 11:01:46, Error                 DISM   DISM Package Manager: PID=5560 TID=4088 Failed to restore the image health. - CPackageManagerCLIHandler::ProcessCmdLine_CleanupImage(hr:0x80240021)

2014-05-07 11:01:46, Error                 DISM   DISM Package Manager: PID=5560 TID=4088 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x80240021)

2014-05-07 11:01:46, Info                  DISM   DISM Package Manager: PID=5560 TID=4088 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine

2014-05-07 11:01:46, Error                 DISM   DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=80240021 

CBS offers up:

2014-05-07 13:30:50, Error                 CSI    0000064d@2014/5/7:12:30:50.973 (F) base\wcp\componentstore\deltastore.cpp(2480): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::EnsureComponentFullyPresent expression: (null)

[gle=0x80004005]

2014-05-07 13:30:50, Info                  CBS    Added C:\Windows\Logs\CBS\CBS.log to WER report.

2014-05-07 13:30:51, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20140507115150.log to WER report.

2014-05-07 13:30:51, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20140507101955.log to WER report.

2014-05-07 13:30:51, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20140507083946.log to WER report.

2014-05-07 13:30:51, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20140507081757.log to WER report.

2014-05-07 13:30:51, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20140507072206.cab to WER report.

2014-05-07 13:30:51, Info                  CBS    Not able to add pending.xml to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

2014-05-07 13:30:51, Info                  CBS    Not able to add pending.xml.bad to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

2014-05-07 13:30:51, Info                  CBS    Not able to add SCM.EVM to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

2014-05-07 13:30:57, Error                 CSI    0000064e (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4584798# from CFileInstaller::DoComponentOperation(...)[gle=0xd015001a]

2014-05-07 13:30:57, Error                 CSI    0000064f (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4584776# from CFileInstaller::ProcessComponentChange(...)[gle=0xd015001a]

2014-05-07 13:30:57, Error                 CSI    00000650 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4584775# from PrimitiveInstaller::CCoordinator::ProcessChange(Change 6.3.9600.16460 -> 6.3.9600.17031 for intelpep.inf, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral)[gle=0xd015001a]

2014-05-07 13:30:57, Info                  CSI    000000ae SMI Primitive Installer [done]

2014-05-07 13:30:57, Error                 CSI    00000651 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #2318289# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd015001a]

2014-05-07 13:30:57, Error                 CSI    00000652 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #2318288# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd015001a]

2014-05-07 13:30:57, Error                 CSI    00000653 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #2318287# from CCSDirectTransaction::ExamineTransaction(...)[gle=0xd015001a]

2014-05-07 13:30:57, Error                 CSI    00000654 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #2318286# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0xd015001a]