Hi Jaxx,
Microsoft has issued a fix for your error: http://support.microsoft.com/kb/2969339
After you install it, the rest of the updates should download automatically.
Error Code 80073712 Windows update Win 8.1 x64
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Ok so here are the system specs
After the last update and restart. I am unable to use Windows update.
I have tried the troubleshooting steps but the problem still exists.
SFC returns no problem at all.
Problem occurring for updates KB2936068 and KB2919355
Using their standalone installer isn't working either.
--------- | --------- | --------------- | -------------------
Package Identity
| State | Release Type | Install Time
--------- | --------- | --------------- | -------------------
Microsoft-Windows-CameraCodec-Package~31bf3856ad364e35~amd64~~6.3.9600.16453
| Installed | Update | 11-12-2013 01:33:PM
Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-GB~6.3.9
600.16384 | Installed | Language Pack | 30-09-2013 03:56:AM
Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.3.9600.16384
| Installed | Foundation | 22-08-2013 02:46:PM
Package_for_KB2843630~31bf3856ad364e35~amd64~~6.3.3.0
| Installed | Update | 15-02-2014 10:59:PM
Package_for_KB2862152~31bf3856ad364e35~amd64~~6.3.1.1
| Installed | Security Update | 23-11-2013 08:02:PM
Package_for_KB2868626~31bf3856ad364e35~amd64~~6.3.1.2
| Installed | Security Update | 23-11-2013 08:02:PM
Package_for_KB2876331~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Security Update | 23-11-2013 08:02:PM
Package_for_KB2883200~31bf3856ad364e35~amd64~~6.3.1.18
| Installed | Update | 30-09-2013 04:25:AM
Package_for_KB2884101~31bf3856ad364e35~amd64~~6.3.1.9
| Installed | Update | 27-10-2013 11:10:PM
Package_for_KB2884846~31bf3856ad364e35~amd64~~6.3.1.4
| Installed | Update | 27-10-2013 11:10:PM
Package_for_KB2887595~31bf3856ad364e35~amd64~~6.3.2.0
| Installed | Update | 23-11-2013 08:02:PM
Package_for_KB2889543~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 30-09-2013 04:25:AM
Package_for_KB2891214~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 28-10-2013 04:32:AM
Package_for_KB2892074~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Security Update | 11-12-2013 01:33:PM
Package_for_KB2893294~31bf3856ad364e35~amd64~~6.3.1.1
| Installed | Security Update | 14-12-2013 01:38:PM
Package_for_KB2894029~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 30-09-2013 04:25:AM
Package_for_KB2894179~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 30-09-2013 04:25:AM
Package_for_KB2894853~31bf3856ad364e35~amd64~~6.3.1.3
| Installed | Update | 17-03-2014 07:41:PM
Package_for_KB2898514~31bf3856ad364e35~amd64~~6.3.1.2
| Installed | Update | 23-11-2013 08:02:PM
Package_for_KB2898868~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Security Update | 15-02-2014 10:59:PM
Package_for_KB2898871~31bf3856ad364e35~amd64~~6.3.1.1
| Installed | Security Update | 15-02-2014 10:59:PM
Package_for_KB2900986~31bf3856ad364e35~amd64~~6.3.1.2
| Installed | Security Update | 13-11-2013 09:41:PM
Package_for_KB2901125~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Security Update | 15-02-2014 10:59:PM
Package_for_KB2901128~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Security Update | 15-02-2014 10:59:PM
Package_for_KB2902892~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 01-11-2013 07:45:PM
Package_for_KB2903939~31bf3856ad364e35~amd64~~6.3.1.2
| Installed | Update | 18-12-2013 08:08:PM
Package_for_KB2904266~31bf3856ad364e35~amd64~~6.3.1.1
| Installed | Update | 11-12-2013 01:33:PM
Package_for_KB2904440~31bf3856ad364e35~amd64~~6.3.1.1
| Installed | Update | 28-01-2014 11:26:PM
Package_for_KB2908816~31bf3856ad364e35~amd64~~6.3.1.1
| Installed | Update | 15-02-2014 10:59:PM
Package_for_KB2909210~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Security Update | 15-02-2014 10:59:PM
Package_for_KB2909569~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 11-12-2013 01:32:PM
Package_for_KB2909921~31bf3856ad364e35~amd64~~6.3.1.5
| Installed | Security Update | 15-02-2014 10:59:PM
Package_for_KB2911106~31bf3856ad364e35~amd64~~6.3.1.3
| Installed | Update | 24-02-2014 12:03:PM
Package_for_KB2912390~31bf3856ad364e35~amd64~~6.3.1.3
| Installed | Security Update | 15-02-2014 10:59:PM
Package_for_KB2913152~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 11-12-2013 01:33:PM
Package_for_KB2913270~31bf3856ad364e35~amd64~~6.3.1.1
| Installed | Update | 18-01-2014 07:54:PM
Package_for_KB2913760~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 17-03-2014 07:41:PM
Package_for_KB2916036~31bf3856ad364e35~amd64~~6.3.1.2
| Installed | Security Update | 15-02-2014 10:59:PM
Package_for_KB2917929~31bf3856ad364e35~amd64~~6.3.1.2
| Installed | Update | 15-02-2014 10:59:PM
Package_for_KB2917993~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 18-01-2014 07:54:PM
Package_for_KB2919394~31bf3856ad364e35~amd64~~6.3.1.3
| Installed | Update | 29-03-2014 08:17:PM
Package_for_KB2919442~31bf3856ad364e35~amd64~~6.3.1.8
| Installed | Update | 17-03-2014 07:41:PM
Package_for_KB2919907~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 15-02-2014 10:59:PM
Package_for_KB2922229~31bf3856ad364e35~amd64~~6.3.1.3
| Installed | Security Update | 10-04-2014 12:42:PM
Package_for_KB2923300~31bf3856ad364e35~amd64~~6.3.1.1
| Installed | Update | 15-02-2014 10:59:PM
Package_for_KB2923528~31bf3856ad364e35~amd64~~6.3.1.1
| Installed | Update | 15-02-2014 10:59:PM
Package_for_KB2923768~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 15-02-2014 10:59:PM
Package_for_KB2925418~31bf3856ad364e35~amd64~~6.3.1.4
| Installed | Security Update | 17-03-2014 07:41:PM
Package_for_KB2928680~31bf3856ad364e35~amd64~~6.3.1.2
| Installed | Update | 17-03-2014 07:41:PM
Package_for_KB2929961~31bf3856ad364e35~amd64~~6.3.1.2
| Installed | Security Update | 17-03-2014 07:41:PM
Package_for_KB2930275~31bf3856ad364e35~amd64~~6.3.1.1
| Installed | Security Update | 17-03-2014 07:41:PM
Package_for_KB2934802~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 24-02-2014 12:03:PM
Package_for_KB2938527~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 17-03-2014 07:41:PM
Package_for_KB2939087~31bf3856ad364e35~amd64~~6.3.1.1
| Installed | Update | 10-04-2014 12:42:PM
Package_for_KB2942844~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 10-04-2014 12:42:PM
Package_for_KB976002~31bf3856ad364e35~amd64~~6.3.1.0
| Installed | Update | 06-12-2013 12:17:AM
The operation completed successfully.
Windows for home | Previous Windows versions | Windows update
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
95 additional answers
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Anonymous
2014-05-18T13:03:39+00:00 Robert,
There are quite a few clues in that output actually.
While the first line of data is very much in keeping with the default at 4.86GB, the Backups and Disabled Features at 1.65GB and the Cache and Temporary Dataat 1.57GB is disproportionate to the norm.
@ Jaxx,
I suggest you perform a disk cleanup by hitting Windows key + R to open the Run command and they type: cleanmgr and click OK. Click Ok in the menu which opens since the C: drive opens by default and then in the following menu check which options represent the greatest space saving. These are likely to be "Downloaded Program Files", "Temporary Internet Files", "Temporary Files", "Recycle Bin", "Thumbnails" and "System Queued Error Reporting".
You can safely delete the first five, but I would tend to leave the "System Queued Error Reporting" since that data may prove useful for troubleshooting.
Also, don't click the "Cleanup System Files" button because that deletes all the data held in the Windows.old folder. Having said that, it's supposedly deleted automatically within 28 days of upgrading. However, it's one of those commands that can't be undone, so I would err on the side of caution and leave it be.
There are a couple of others which appear in the list, but if you delete those files, you lose some data which might be useful in other ways sometime later. You can click each entry to get a description of what it relates to anyway.
I ran the /AnalyzeComponentStore command on my own system a while back purely out of curiosity, but here's the result it produced:
It's possible to schedule a task to reclaim the packages mentioned in the output, but Windows does this automatically, so in my particular case, I didn't bother.
But for future reference, here's an explanation of the output: http://technet.microsoft.com/en-us/library/dn251566.aspx
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Anonymous
2014-05-18T11:17:14+00:00 Ok I'm not sure what exactly do you need me to do??? I didn't really get that
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Anonymous
2014-05-18T00:52:31+00:00 And here is the DISM result
I wonder what 99.1% of AnalyzeComponentStore means? It gave up just as things got interesting? I was hoping there would be a bit more detail. Better clues. ; ]
Can you try something, just for comparison purposes? I got this idea from the other thread:
PS C:\windows\WinSxS> dir -Filter "amd64*_31bf3856ad364e35_6.3.9600.*" -Name Measure-Object<br><br><br> <br><br>Count : 8583 I don't know if it means anything or can take us anywhere.
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Anonymous
2014-05-17T20:29:32+00:00
