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I received a $25 promo code from Best Buy when I purchased my new HP laptop. After following the directions, I was able to redeem the $25 and my microsoft account shows a balance of $25. When I try purchase a game app from the Microsoft store, I get prompted to enter my credit card information and am not given the option to use the $25 in my account. I tried contacting Microsoft support several times. First I was told I had wrong site, even though it was a link from the game I tried to purchase. (Which is showing as a Microsoft product by the way.)
Finally I was given a number to call for the Microsoft store support. After scanning my machine to find the problem, I got a sales pitch for their IT service. Needless to say they can't fix the numerous problems they found with new brand new laptop unless I purchase at least a 1 year plan for $175. Seriously, I am expected to pay over $100 so I can use my $25 of store credit.
Can anyone please tell me what I need to do to fix it so I can use this money in my Microsoft account to buy the game I want from the Microsoft store? As of right now I am so turned off by the whole process which has taken up my entire evening, I'm ready to write off the money and move on. I don't really need the game apps anyway.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Just received an XBOX gift card and had a similar issue (cannot purchase a game add-on using "account" money).
However, when I logged on XBOX as myself, found the same item in store and made the purchase on XBOX, it used the account balance first, as expected.
Prior to purchase I did check in the account settings on XBOX that I could see the account balance > 0.
HTH,
Boris.
Hi,
I would suggest you to contact Microsoft Store support for better assistance:
**http://www.microsoftstore.com/store/msusa/en\_US/DisplayHelpContactUsPage/**
Hope this information helps. If you need further assistance with Windows, let us know and will be glad to help.
I had had a problem where I wanted to buy platinum on on the game "Warframe" with a $25 gift card. When I swapped my payment option to my $25 dollar gift card, it says that and error occured. So I am wondering if you are able to buy game add-ons with a gift card. If you know anything about this, then reply.
I figured it out. If you are on an Xbox One console, you can only use your giftcard balance to purchase Xbox One games. If you want to purchase an Xbox 360 games, you must purchase the game on an Xbox 360 console and then you can install the games on your Xbox One. Here is what happened to me:
I got a $25 Xbox giftcard and redeemed it on my Xbox One console
The games I wanted was Crysis for the Xbox 360 but I was not able to purchase the game using my giftcard balance
So I went to the store from my Xbox 360 (from home go to "games" "A-Z" then flick on the letter that the title of the game starts with. In my case I clicked on "C"
Then I went to Crysis and I was able to purchase it using my giftcard
then I went back to my Xbox One console, went to the store, looked up Crysis, and I was able to install it on my Xbox One
i hope this helps
hi ^^
i fixed my problem by changing my account & region , first it was Algeria and France so i changed it to USA and my windows store changed completely , it added some new stuffs and accepted my 25$
hope it helps
