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I received a $25 promo code from Best Buy when I purchased my new HP laptop. After following the directions, I was able to redeem the $25 and my microsoft account shows a balance of $25. When I try purchase a game app from the Microsoft store, I get prompted to enter my credit card information and am not given the option to use the $25 in my account. I tried contacting Microsoft support several times. First I was told I had wrong site, even though it was a link from the game I tried to purchase. (Which is showing as a Microsoft product by the way.)
Finally I was given a number to call for the Microsoft store support. After scanning my machine to find the problem, I got a sales pitch for their IT service. Needless to say they can't fix the numerous problems they found with new brand new laptop unless I purchase at least a 1 year plan for $175. Seriously, I am expected to pay over $100 so I can use my $25 of store credit.
Can anyone please tell me what I need to do to fix it so I can use this money in my Microsoft account to buy the game I want from the Microsoft store? As of right now I am so turned off by the whole process which has taken up my entire evening, I'm ready to write off the money and move on. I don't really need the game apps anyway.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Just received an XBOX gift card and had a similar issue (cannot purchase a game add-on using "account" money).
However, when I logged on XBOX as myself, found the same item in store and made the purchase on XBOX, it used the account balance first, as expected.
Prior to purchase I did check in the account settings on XBOX that I could see the account balance > 0.
HTH,
Boris.
Hi,
I would suggest you to contact Microsoft Store support for better assistance:
**http://www.microsoftstore.com/store/msusa/en\_US/DisplayHelpContactUsPage/**
Hope this information helps. If you need further assistance with Windows, let us know and will be glad to help.
I'm just trying to buy Dead Rising 4 digital with the $25 credit, but no way to enter it.
If I can't use the credit whats the point of buying from them with this kind service?
What's the point of giving me a credit I can't use, then I was going to buy the hard copy and it wont take a code that isn't usable even when I go to the damn check out page.
Christ I get better customer service from 4chan.
I went through the same stupid thing with MS support via online chat. I had both the Microsoft store and the Xbox.com store open, and chat windows from two reps at the same time.
They apparently can link my account to both stores with ease, but Xbox Live will not accept payment other than credit card - but MS will happily store my CC payment details there.
Guess what I'm doing in January when my Gold membership expires? Not renewing, that's what.
I'm just trying to buy Dead Rising 4 digital with the $25 credit, but no way to enter it.
If I can't use the credit whats the point of buying from them with this kind service?
What's the point of giving me a credit I can't use, then I was going to buy the hard copy and it wont take a code that isn't usable even when I go to the damn check out page.
Christ I get better customer service from 4chan.
This is **** unbelievable.
I have $44 in store credit that I can't use ANYWHERE.
I got an email reminding me a month ago and it expires in less than 10 days.
I've tried the Microsoft store, Windows app store and the Xbox Live store through the website. I can't use the credit on ANY OF THEM.
What a ridiculous and disgusting way to steal money from clients.
