Why can't I use $25 credit in my microsoft account to buy game apps?

Anonymous
2014-01-06T04:26:20+00:00

I received a $25 promo code from Best Buy when I purchased my new HP laptop. After following the directions, I was able to redeem the $25 and my microsoft account shows a balance of $25. When I try purchase a game app from the Microsoft store, I get prompted to enter my credit card information and am not given the option to use the $25 in my account. I tried contacting Microsoft support several times. First I was told I had wrong site, even though it was a link from the game I tried to purchase. (Which is showing as a Microsoft product by the way.)

Finally I was given a number to call for the Microsoft store support. After scanning my machine to find the problem, I got a sales pitch for their IT service. Needless to say they can't fix the numerous problems they found with new brand new laptop unless I purchase at least a 1 year plan for $175. Seriously, I am expected to pay over $100 so I can use my $25 of store credit.

Can anyone please tell me what I need to do to fix it so I can use this money in my Microsoft account to buy the game I want from the Microsoft store?  As of right now I am so turned off by the whole process which has taken up my entire evening, I'm ready to write off the money and move on. I don't really need the game apps anyway.

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2014-07-21T02:56:23+00:00

Just received an XBOX gift card and had a similar issue (cannot purchase a game add-on using "account" money).

However, when I logged on XBOX as myself, found the same item in store and made the purchase on XBOX, it used the account balance first, as expected.

Prior to purchase I did check in the account settings on XBOX that I could see the account balance > 0.

HTH,

Boris.

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Anonymous
2014-01-06T23:57:09+00:00

Hi,

I would suggest you to contact Microsoft Store support for better assistance:

**http://www.microsoftstore.com/store/msusa/en\_US/DisplayHelpContactUsPage/**

Hope this information helps. If you need further assistance with Windows, let us know and will be glad to help.

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  1. Anonymous
    2019-04-08T22:10:19+00:00

    I have a $100 balance in my Microsoft Account. I want that money to be used to pay for my Office 365 subscription, NOT my credit card. How do I make sure that my Microsoft balance, NOT my credit card, will be used to pay for my Office 365 subscription?

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