Wsreset error "'ms-windows-store:PurgeCaches'"

Anonymous
2013-11-19T18:34:34+00:00

Original Title: Issue with Windows Store.

Split from-

http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_store/windows-store-keeps-crashing-when-trying-to-update/18e275e0-8d28-448d-9e27-38022f855b32

Every time I attempt the reset for the store (Store and other apps routinely crash after the Win 8.1 update).  I receive the below error message:

All device drivers are up-to-date (and have not changed since when it did work)

Anti-Virus is the same as it was when everything worked (Norton AV)

I launched a command prompt with administrative rights and ran "wsreset.exe".  The screen flashes over to the store, then crashes back to the start screen.  When returning to the desktop, the following error is found:

I ran system file checker, with administrative rights, and it reported back with no issues:

Windows for home | Previous Windows versions | Microsoft Store

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  1. Anonymous
    2014-05-30T19:51:45+00:00

    I tried doing that (made it look a little more like yours) but clicking "enable inheritance" just seemed to double up on all the permission entries.  I left the "everyone" permission entry but changed it to "read" as I didn't like the idea of it having full control.

    Didn't make a difference unfortunately.

    I just want to check there are mentions about ensuring the screen resolution is higher than 1024 x 768 mine is 1366 x 768 which is the recommended.  I presume that is higher than the recommended.

    nadia,

    Not a good idea to change "Everyone" to Read only (and not Write / Execute etc.) because "Everyone" includes the Administrator group!

    I'd advise you to change it back to what it was before if you can, but you might not be able to anymore if it's been set to Read only.

    But if you're worried about Security, rest assured because Anonymous logon has been removed from the Everyone group since Windows 7.

    1366 x 768 is higher than 1024 x 768, but right click the desktop and go to Screen Resolution. Then click the dropdown arrow to the right of "Resolution". Recommend will be at the top,

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  2. Anonymous
    2014-05-30T21:17:15+00:00

    nadia,

    Another blog which suggests checkmarking the option to "Replace all child object etc.. "

    See picture at the bottom: http://www.networkedblogs.com/SaLGH

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  3. Anonymous
    2014-05-30T22:05:37+00:00

    I had a restore point set so restored it, so "everyone" permissions changed back.  Did what the blog suggested, but still no change.

    I think I'm just going to have to leave it there and accept the fact that my laptop will never again have access to the store unless I do a full OS restore (which I'm definitely not willing to do).

    Thank you Xircal for trying to help, your time has been very much appreciated.

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  4. Anonymous
    2014-05-30T22:17:35+00:00

    Hi nadia,

    Glad to hear you took the precaution of creating a system restore point before making the registry change. You could have locked yourself out of your computer.

    But I'll keep researching the problem and if I come up with something concrete, I'll post it here.

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  5. Anonymous
    2014-05-31T22:29:56+00:00

    Hi nadia,

    Something else for you to check. Open File Explorer and go to the Windows folder.

    There should be two folders in there called respectively, AppReadiness and AUInstallAgent.

    If either or both of them are missing, right click, go to New, then Folder and rename them to the name(s) exactly as you see them in the screenshot.

    Then try and download from the Store again.

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