Wsreset error "'ms-windows-store:PurgeCaches'"

Anonymous
2013-11-19T18:34:34+00:00

Original Title: Issue with Windows Store.

Split from-

http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_store/windows-store-keeps-crashing-when-trying-to-update/18e275e0-8d28-448d-9e27-38022f855b32

Every time I attempt the reset for the store (Store and other apps routinely crash after the Win 8.1 update).  I receive the below error message:

All device drivers are up-to-date (and have not changed since when it did work)

Anti-Virus is the same as it was when everything worked (Norton AV)

I launched a command prompt with administrative rights and ran "wsreset.exe".  The screen flashes over to the store, then crashes back to the start screen.  When returning to the desktop, the following error is found:

I ran system file checker, with administrative rights, and it reported back with no issues:

Windows for home | Previous Windows versions | Microsoft Store

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  1. Anonymous
    2015-12-18T13:57:09+00:00

    this problem exists on win 8 too.

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  2. Anonymous
    2015-12-23T14:14:59+00:00

    Hello Aditya,

    Thank you for visiting Microsoft Community.

    1. Have you tried the steps provided by Pinaki on November 20, 2013? If yes, what was the result?
    2. Are you getting any specific error message/code while using Store?

    If issue still persists after trying the steps provided in this thread then try to create new user profile as an Administrator and see if it helps you to fix the issue. Make sure you should follow the steps mentioned under **Create a Local account** and get back to us with the status, we will be happy to assist you.

    Regards,

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  3. Anonymous
    2015-12-24T09:07:07+00:00

    I already tried wsreset and it shows the "Purge Caches" error, troubleshooter shows "windows store caches may be corrupt" and tells me to do wsreset.

    This problem exists only in my user account and other accounts are fine.

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  4. Anonymous
    2015-12-25T11:48:33+00:00

    Hello Aditya,

    Thank you for keeping us updated.

    If the issue is with your account only, it means the issue is with the profile, so I would suggest you to use the new account which you have created and can copy all of your data and important things form the old account by following the steps provided below.

    1. Press Windows and x together and select Windows Explorer.
    2. Click on View tab and Click on Options at the top right corner.
    3. Click the View tab, and then click Show hidden files, folders, and drives.
    4. Uncheck the box which states Hide protected operating system files.
    5. Click Yes to confirm, and then click OK.
    6. Locate the C:\Users\Old_Username folder, where C is the drive that Windows is installed on, and Old Username is the name of the profile you want to copy files from.
    7. Select all of the files and folders in this folder, except the following files:

    •Ntuser.dat•Ntuser.dat.log•Ntuser.ini 8. Right click and Select Copy. 9. Locate the C:\Users\New_Username folder, where C is the drive that Windows is installed on, and New Username is the name of the new user profile you created. 10. Right click inside the folder and select Paste. 11. Restart your PC and check if you are able to log in to new profile which you have created.

    Do keep us updated.

    Regards,

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  5. Anonymous
    2016-05-17T22:49:51+00:00

    Almost 3 years later and still a problem on latest version of Windows 10!

    Seems about every other windows update will mess up the Windows store!

    Of course none of the suggestions here helped fix it.

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    2 people found this answer helpful.
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